NICOLE BECKENDORF
Mundelein,IL
Summary
Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management.
Overview
16
16
years of professional experience
Work History
Account Relationship Manager
Dovenmuehle Mortgage, Inc.
Lake Zurich, Illinois
08.2018 - Current
- Strengthened client relationships by utilizing strong interpersonal skills and proactive communication.
- Increased client satisfaction through prompt resolution of issues and concerns.
- Managed diverse portfolio of accounts, ensuring timely delivery of services and products.
- Collaborated with cross-functional teams to develop tailored solutions for clients'' unique needs.
- Analyzed client feedback to identify areas for improvement and implemented necessary changes, which strengthened overall relationship.
- Developed comprehensive account plans, outlining strategies for revenue growth and long-term success.
- Conducted regular business reviews with clients, providing insights into their account performance and industry trends.
Leadership Development and Marketing Analyst
Wells Fargo Home Mortgage
Minneapolis, MN
03.2018 - 07.2018
- Improved marketing campaign effectiveness by 15%, by conducting thorough data analysis and identifying key performance indicators.
- Developed comprehensive marketing strategies for increased brand awareness and customer engagement.
- Enhanced digital marketing initiatives with implementation of advanced targeting techniques and optimization strategies.
- Optimized paid search campaigns, resulting in improved conversion rates and reduced cost per acquisition.
- Collaborated with cross-functional teams to develop integrated marketing campaigns that aligned with company objectives.
Sales Supervisor
Wells Fargo Home Mortgage
Minneapolis, MN
07.2016 - 03.2018
- Boosted sales by implementing effective training programs for new and existing employees, resulting in top 10 team in division.
- Increased customer satisfaction numbers by addressing and resolving client concerns efficiently.
- Enhanced team productivity by creating supportive work environment and providing ongoing feedback.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Collaborated with other departments to ensure seamless communication and smooth workflow across teams.
- Increased lead generation by creating targeted content strategies for various customer segments.
- Streamlined email marketing efforts for better open rates, click-through rates, and overall engagement.
Account Manager - National Builder
Wells Fargo Home Mortgage
Minneapolis, MN
07.2015 - 07.2016
- Managed portfolio of National Builder relationships with Wells Fargo focusing on retention of Builder accounts and effectively assisted in sourcing new Builder relationships.
- Participated in daily sales calls to focus on growth opportunities and leverage support in division
- Developed strategic plans to integrate our proposed solutions within customer accounts.
- Fostered customer trust by addressing concerns and needs using targeted problem-solving.
- Developed summaries to assess each client's participation level and determine targets for follow-up plans.
- Proactively identified potential risks or challenges in servicing accounts, working collaboratively with relevant stakeholders to mitigate them effectively.
- Exceeded annual revenue goals by 30% through improving client relationships and education.
Loan Administration Manager- Corporate Relocation
Wells Fargo Home Mortgage
Minneapolis, MN
02.2013 - 07.2015
- Reduced processing time for loan applications through careful organization and prioritization of tasks.
- Streamlined loan administration processes by implementing more efficient systems and protocols.
- Managed team of 12 loan administrators , ensuring timely completion of all required documentation.
- Increased customer satisfaction by providing exceptional service during loan application process.
- Maintained compliance with federal and state regulations through diligent review of loan documents ensuring risk mitigation measures were met.
Work Director- Corporate Relocation
Wells Fargo Home Mortgage
Minneapolis, MN
09.2010 - 02.2013
- Improved team efficiency by streamlining processes and implementing time-saving strategies.
- Developed comprehensive project plans for successful completion of major initiatives on time and within allocated budget.
- Enhanced overall productivity by 10% thorough training and ongoing mentorship of direct reports.
- Spearheaded process improvements, resulting in increased operational effectiveness across department.
Executive Team Lead
Target
Minnetonka, MN
07.2008 - 09.2010
- Enhanced team productivity by implementing efficient project management strategies and clear communication channels.
- Managed cross-functional team of 35 professionals, ensuring timely completion of projects and optimal resource allocation.
- Streamlined store operations for better efficiency through regular inventory checks and merchandise organization.
- Boosted sales performance with persuasive communication skills and extensive product knowledge.
Education
Bachelor of Arts - Communication
College of St. Benedict
St. Joseph, MN05.2004
Skills
- Project management
- Client retention
- Account management
- Adaptability
- Attention to detail
- Time management
- Problem-solving
- Organizational skills
- Customer Relationships
- Excellent Communication
Timeline
Account Relationship Manager
Dovenmuehle Mortgage, Inc.
08.2018 - Current
Leadership Development and Marketing Analyst
Wells Fargo Home Mortgage
03.2018 - 07.2018
Sales Supervisor
Wells Fargo Home Mortgage
07.2016 - 03.2018
Account Manager - National Builder
Wells Fargo Home Mortgage
07.2015 - 07.2016
Loan Administration Manager- Corporate Relocation
Wells Fargo Home Mortgage
02.2013 - 07.2015
Work Director- Corporate Relocation
Wells Fargo Home Mortgage
09.2010 - 02.2013
Executive Team Lead
Target
07.2008 - 09.2010
Bachelor of Arts - Communication
College of St. Benedict