Nicole Beecher
Kissimmee,FL
Summary
Customer service-oriented professional specialized in Health Information technology/ Medical Records with 8+ years of healthcare industry experience. Assists with identifying and presenting opportunities for operational improvement based upon workflow analysis, financials, time and motion studies, data entry, collection, and reporting or other similar approaches to collecting work data.
Overview
11
11
years of professional experience
Work History
Unit Clerk
Nemours Children Hospital
Orlando
01.2024 - Current
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Answered multi-line telephone system, provided information, and directed calls.
Patient Care Coordinator
Freedom Fertility at Express Scripts
Orlando
04.2023 - 12.2023
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Worked closely with patients to deliver excellent and direct individualized patient care.
Substitute Teacher
Osceola County School District
Kissimmee
08.2018 - 04.2023
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Senior Billing Representative
Accredo Cigna
Kissimmee
03.2019 - 04.2022
- Developed customized reports for management to track key performance indicators related to revenue generation.
- Collaborated closely with sales teams on pricing strategies, leading to an increase in overall revenue growth.
Financial Assistant/Customer Service Rep
Braille Works
Seffner
10.2016 - 06.2017
- Reconciled statements and accounts and resolved variances.
- Supported clients'' needs by providing timely responses to inquiries regarding account status or transactions processed.
Food service Assistant
Florida Hospital Kissimmee
Kissimmee
08.2015 - 10.2016
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Completed daily tasks such as dishwashing, trash removal, and restocking while adhering to established safety protocols.
Medical Secretary/Medical Assistant
Wellness and Primary Care
Kissimmee
02.2013 - 08.2015
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
Education
Certificate - Medical Transcription
Ashworth College
Norcross, GAAssociate Of Science - Health Information Technology
Ultimate Medical Academy - Clearwater
Clearwater, FL05.2019
Skills
- Well-organized
- Manages time and priorities in multi-task environments
- Active team player; concerned with the cohesiveness in group settings
- Strong verbal, written and interpersonal communication skills
- Microsoft / MS Excel; MS Word; MS PowerPoint; Typing Speed: 60 WPM
- Certifications: Basic Life Support (BLS) - CPR
Additional Information
Experience with working in a hospital setting/Medical office Settings
Bilingual
Fluent in English and Spanish
Educationcertification
- Ultimate Medical Academy, Associate of Science Degree – Health Information Technology, 2019
- Orion College, EKG Technician, 2015
- Ashworth College, Pursuing Medical Transcriptionist, 2024
- CPR/BLS, 2023-2025
Externshipexperience
Peak Health, Kissimmee, FL, 12/2018, 03/2019, Medical Records and Health Information Technician
Key Qualifications
- Health Information Management (HIM)
- Medical Records Management
- Medical Terminology
- Imaging Record Technology
- Scanning
- Office Management
- Medical Office Procedures
- Meaningful Use
- Insurance Verification
- Master Patient Index
- ROI Tracking / Data Analysis
- Electronic Health Records
- EMR / EHR
- Medical Coding
- CPT Coding
- ICD-10
- Anatomy & Physiology
- HIPAA Compliance
- Quality Assurance
- Charting
- Filing
- Reimbursements
- Data Quality
- Interpersonal Professional Communications
Awards
Ultimate Medical Academy Dean’s List
Languages
Spanish
Native or Bilingual
Timeline
Unit Clerk
Nemours Children Hospital
01.2024 - Current
Patient Care Coordinator
Freedom Fertility at Express Scripts
04.2023 - 12.2023
Senior Billing Representative
Accredo Cigna
03.2019 - 04.2022
Substitute Teacher
Osceola County School District
08.2018 - 04.2023
Financial Assistant/Customer Service Rep
Braille Works
10.2016 - 06.2017
Food service Assistant
Florida Hospital Kissimmee
08.2015 - 10.2016
Medical Secretary/Medical Assistant
Wellness and Primary Care
02.2013 - 08.2015
Certificate - Medical Transcription
Ashworth College
Associate Of Science - Health Information Technology
Ultimate Medical Academy - Clearwater