Open To Work
Nicole Belanger
Norway,ME
Summary
Detail-oriented supervisor with a strong background in claims management and regulatory compliance. Known for enhancing workflow efficiency and delivering exceptional customer service, dedicated to fostering a culture of excellence within the team.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Supervisor of Support & Medical Only Claims
Cross Agency
11.2007 - Current
- Oversaw daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored new staff, enhancing team performance and knowledge retention.
- Implemented process improvements that increased efficiency in workflow management.
- Conducted regular performance evaluations, providing constructive feedback to team members.
- Mentored junior staff, fostering professional growth and enhancing team collaboration.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Evaluated claims to determine eligibility and appropriate compensation for injured workers.
- Managed case files, ensuring compliance with regulatory standards and company policies.
- Collaborated with medical professionals to assess treatment plans and impact on claims outcomes.
- Developed training materials for junior adjusters, enhancing team knowledge and efficiency.
- Mentored staff on best practices in claims management and dispute resolution strategies.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Researched claims and incident information to deliver solutions and resolve problems.
Education
High School Diploma -
Oxford Hills Comprehensive High School
South Paris, MESkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Decision-making
- Complex Problem-solving
- Strategic planning
- Claims investigation
- Legal compliance
- Policy interpretation
- Claims management
Certification
- Licensed Workers Compensation Adjuster 2010
- Property & Casualty License 2010
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Supervisor of Support & Medical Only Claims
Cross Agency
11.2007 - Current
High School Diploma -
Oxford Hills Comprehensive High School