Nicole Bender
Elizabethtown,PA
Summary
Professional beauty specialist well-versed in delivering wide range of cosmetic treatments to diverse clientele. Known for collaborative approach and achieving high client satisfaction through tailored services. Reliable team member adapting to changing client needs, with expertise in skincare and hair techniques.
Overview
4
4
years of professional experience
Work History
Cosmetologist
Omni Beauty
10.2022 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Applied makeup to clients for special occasions to meet requirements.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
Lead Front Desk Receptionist
Details Salon and Spa
04.2021 - 06.2022
- Streamlined check-in and check-out processes for improved guest experience and increased staff efficiency.
- Maintained accurate records of guest information, reservations, billing details, and special requests to ensure smooth communication between departments.
- Handled phone calls professionally and courteously while directing them to appropriate departments or personnel as needed.
- Collected room deposits, fees, and payments.
- Scheduled, coordinated and confirmed appointments and meetings.
- Confirmed appointments, communicated with clients, and updated client records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
Education
Licensed Cosmetologist - Cosmetology
Lancaster School of Cosmetology
Lancaster, PA01-2022
High School Diploma -
Elizabethtown Area High School
Elizabethtown, PA02-2021
Skills
- Social skills
- Friendly communication
- Active listening
- Licensed cosmetologist
- Hair styling
- Scheduling appointments
- Men and women haircuts
- Sanitation practices
- Product knowledge
- Trend awareness
- Hair coloring expertise
- Makeup artistry
Timeline
Cosmetologist
Omni Beauty
10.2022 - Current
Lead Front Desk Receptionist
Details Salon and Spa
04.2021 - 06.2022
Licensed Cosmetologist - Cosmetology
Lancaster School of Cosmetology
High School Diploma -
Elizabethtown Area High School
Similar Profiles
Mike BuenoMike Bueno
Sales Associate at Omni Beauty StoresSales Associate at Omni Beauty Stores
Matthew Ryan HeymannMatthew Ryan Heymann
DIRECTOR OF FRONT OFFICE at OMNI HOTELS AND RESORTS, OMNI WILLIAM PENNDIRECTOR OF FRONT OFFICE at OMNI HOTELS AND RESORTS, OMNI WILLIAM PENN
Prachi JoglekarPrachi Joglekar
Summer Intern at Omni Hotels & Resorts- Omni Amelia Island ResortSummer Intern at Omni Hotels & Resorts- Omni Amelia Island Resort
James ReillyJames Reilly
Project Manager at Leshers Natural StoneProject Manager at Leshers Natural Stone
Gina MinneoGina Minneo
Sterile Processing Technician at Penn State Health Milton S. Hershey Medical CenterSterile Processing Technician at Penn State Health Milton S. Hershey Medical Center