Nicole Bennington
Berthoud
Summary
Proven Law Enforcement Technician II at Boulder County Sheriff's Office, adept in CCIC/NCIC operations and CORA, CCJRA compliance. Excelled in enhancing department efficiency by training peers, showcasing critical thinking, and exceptional communication. Demonstrated reliability through meticulous record management and fostering inter-agency collaborations. Skilled in computer applications and effective problem-solving, achieving streamlined processes and improved service.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Law Enforcement Technician II
Boulder County Sheriff's Office
09.2020 - Current
- CCIC/NCIC Certified
- Received extensive training regarding CORA and CCJRA
- Assists with fingerprinting for court ordered fingerprints and CCW fingerprints
- Strictly adheres to all CJIS requirements
- Assists with sealing and expunging criminal justice records per court orders
- Engages in ongoing professional development to expand skillset and adapt to the evolving needs of law enforcement records
- Participates in ongoing trainings to maintain up-to-date knowledge of law enforcement techniques and best practices.
- Collaborates with department personnel to ensure accurate and timely dissemination of information.
- Increases efficiency within the department by training new Records Law Enforcement Technicians on procedures related to recordkeeping, data entry, and document preparation, including those of CORA and CCJRA, along with use of CCIC/NCIC.
- Provides exceptional customer service while assisting walk-in visitors with inquiries regarding sheriff records and services.
- Developes comprehensive knowledge of federal, state, and local guidelines governing access to criminal history information.
- Ensures proper disposal of outdated or unwanted materials in accordance with state retention schedules, freeing up valuable storage space.
- Conducts thorough background checks for employment, licensing, and other purposes as requested by authorized individuals or organizations.
- Maintains strong relationships with outside agencies through clear communication channels regarding shared documentation needs or concerns about mutual cases under investigation.
- Maintains strict confidentiality standards with sensitive information in compliance with federal and state regulations.
- Prepares, processes, and transmits various reports.
- Streamlines records management processes for increased efficiency in handling case files.
- Collaborates effectively with fellow Records Law Enforcement Technicians to ensure seamless coverage during absences or peak workload periods, minimizing disruptions in service quality.
- Reduces response times to public inquiries by efficiently processing requests for incident reports, background checks, and other relevant documents.
- Provides excellent customer service while assisting citizens with obtaining copies of police reports or answering questions about department procedures.
- Adheres to strict confidentiality requirements when handling sensitive juvenile records and ensuring restricted access to authorized personnel only.
- Ensures timely dissemination of information to relevant personnel by prioritizing requests for law enforcement reports and records.
- Assists other agencies within the county by covering their CCIC/NCIC terminals when needed.
- Extensive knowlegde in Central Square RMS and JMS operating systems.
- Assists deputies with CCIC queries for histories, wants and warrants, stolen and impounded vehicles, articles, etc.
- Provides records, histories and case reports in a timely manner to other law enforcement agencies, internal personnel, and the public following proper dissemination laws and practices.
Front Office Coordinator
Express Employment Professionals
05.2019 - 03.2020
- General office duties
- Answered phones and emails
- Filing
- Scheduled interviews
- Ran background checks and E-Verify forms
- Processes I-9 forms
- Performed drug screenings
- Helped with employee onboarding and various HR duties
Office Manager
Guitar Star Academy
11.2014 - 03.2020
- Helped schedule and re-schedule lessons, communicated with students and parents
- Helped oversee overall organization and operation of the business
- Assisted with marketing and advertising
Hourly Issuance Clerk
Boulder County Housing and Human Services
04.2019 - 05.2019
- General office duties
- Provided excellent customer service
- Responsible for issuing EBT cards, gift cards, and bus passes and tickets to customers
Vocal Music Instructor
Self Employed
08.2003 - 04.2018
- Taught students music and vocal techniques
- Created lesson plans
- Scheduled lessons
- Assisted students in song selection for auditions or performances, ensuring an appropriate match to their skill level and voice type.
- Maintained ongoing communication with parents regarding student progress, upcoming events, or areas requiring additional attention.
Home Health Aide
Self Employed
02.2017 - 03.2018
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Provided elderly companionship
- Meal preparations
- Dementia client supervision
Education
General Education, Music
Front Range Community College
Longmont, COProfessional Studies - Music Performance
Berklee Colege of Music
Online (Based Out Of Boston, MA)High School Diploma -
Skyline High School
Longmont, COSkills
- Computer skills
- Effective communication
- Teamwork and collaboration
- Problem-solving
- Time management
- Prioritizing situations
- Attention to detail
- Dependable and responsible
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
Certification
Trained and certified in: CCIC/NCIC, CORA/CCJRA, and CJIS Requirements
Awards
Boulder County Sheriff's Office Teamwork Award of Excellence- Records Unit
Presented June 27, 2022 for the collective distinguished, dedicated, and compassionate service to community members during the Marshall Fire Aftermath
Timeline
Law Enforcement Technician II
Boulder County Sheriff's Office
09.2020 - Current
Front Office Coordinator
Express Employment Professionals
05.2019 - 03.2020
Hourly Issuance Clerk
Boulder County Housing and Human Services
04.2019 - 05.2019
Home Health Aide
Self Employed
02.2017 - 03.2018
Office Manager
Guitar Star Academy
11.2014 - 03.2020
Vocal Music Instructor
Self Employed
08.2003 - 04.2018
General Education, Music
Front Range Community College
Professional Studies - Music Performance
Berklee Colege of Music
High School Diploma -
Skyline High School
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