Summary
Overview
Work History
Education
Skills
Certification
Timeline
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NANCY RODRIGUEZ

Tampa,FL

Summary

Dynamic and detail-oriented professional with experience as a State Law Enforcement Dispatcher for the Florida Highway Patrol. Proven ability to manage high-stress situations while maintaining confidentiality and ensuring officer safety. Skilled in data analysis and effective communication, consistently reducing errors in call handling through diligent adherence to established procedures.

Overview

15
15
years of professional experience
1
1
Certification

Work History

State Law Enforcement Dispatcher

Florida Highway Patrol
03.2013 - Current
  • Dispatch troopers to collision scenes and other calls for service.
  • Research and disseminate information to troopers for criminal histories, vehicle driving records.
  • Operate Computer Aided Dispatch (CAD), Florida Crime Information Center (FCIC), National Crime Information Center (NCIC), Medical Marijuana Use Registry, Driver and Vehicle Information Database (DAVID), Law Enforcement Information Exchange (LINX).
  • Reduce errors in call handling by consistently following established procedures and guidelines for information gathering and dissemination.
  • Support officer safety through diligent monitoring of field units, providing prompt updates on changing situations as necessary.
  • Collaborate with other agencies during multi-jurisdictional incidents, ensuring a coordinated response and effective resource allocation.
  • Manage high-stress situations with professionalism, maintaining composure under pressure to ensure effective decision making.
  • Maintain detailed records of incidents and caller information, ensuring accurate documentation for future reference.

Military Police Specialist

United States Army National Guard
02.2011 - 08.2016
  • Protect the lives and property on Army National Guard installations by enforcing military laws and regulations.
  • Worked with local Law Enforcement agencies regarding natural disasters. Assisted with traffic control points to secure local neighborhoods.
  • Observed and recorded incidents in accordance with policies and procedures.
  • Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
  • Maintained security of local areas and performed route clearance for visiting high-ranking officials.

Education

Associate of Science - Criminal Justice

Naugatuck Valley Community College
Waterbury, CT
05.2011

Skills

  • Data confidentiality
  • Excellent communication
  • Information gathering
  • Data analysis
  • Multitasking
  • Attention to detail
  • Situational awareness
  • Organizational skills
  • Problem-solving
  • Time management
  • Computer skills
  • Public safety awareness

Certification

  • PST - Public Safety Telecommunicator
  • CTO - Communications Training Officer

Timeline

State Law Enforcement Dispatcher

Florida Highway Patrol
03.2013 - Current

Military Police Specialist

United States Army National Guard
02.2011 - 08.2016

Associate of Science - Criminal Justice

Naugatuck Valley Community College

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