Yaniel Sosa Perez
Summary
Professional with strong background in emergency communication and crisis management. Skilled in multitasking, problem-solving, and maintaining composure under pressure. Adept at team collaboration and adapting to changing needs, ensuring seamless operations and effective outcomes. Known for reliability, quick decision-making, and excellent communication skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
State Law Enforcement Dispatcher
Florida Highway Safety and Motor Vehicles
08.2024 - Current
- Managed emergency calls, prioritizing responses to ensure timely assistance for public safety.
- Coordinated communication between law enforcement agencies, enhancing operational efficiency during incidents.
- Monitored radio communications and dispatched units, maintaining continuous situational awareness in dynamic environments.
- Managed high-volume emergency calls, ensuring accurate information gathering for dispatching emergency services.
- Coordinated communication between callers and responders, facilitating timely and effective incident responses.
Dispatcher
Miami Dade College Hialeah Campus
12.2022 - 08.2024
- Kept detailed and updated records of calls in physical and electronic databases.
- Resolved customer complaints related to service issues.
- Log all door openings and closings to ensure security on campus.
- I viewed and monitored CCTV while dispatching at all times.
- Call 911 when incidents such as injuries are reported.
- Database input all door openings, PS officers breaks, and review/approve all reports done by officers when they dealt with a situation on campus.
Team Trainer
Wendy's International LLC
07.2021 - 12.2022
- Kept training materials updated with regulatory, procedural or policy changes.
- Maintained up-to-date knowledge of relevant technologies used by the organization.
- Delivered group and individual needs-based training to personnel.
- Maintained strong knowledge of food safety by participating in workshops, conferences and online education classes.
- Conducted regular inspections of facilities to check compliance with fire, hazard and safety guidelines.
- Trained new employees in proper safety procedures to minimize accidents with proper behaviors.
- Inspected or evaluated workplace environments, equipment or practices to verify compliance with safety standards and government regulations.
- Kept count of cash drawers to ensure the petty money and other money were always correct, and deposited all bills over $50 to the deposit box.
Sales Associate
Burlington Coat Factory Distribution Center
02.2021 - 11.2021
- Received and displayed product shipments on store retail shelves upon delivery.
- Developed trusting relationships with customers by making personal connections.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Used technology resources to assist customers in locating and selecting items.
- Trained new team members in cash register operation, stock procedures and customer services.
Education
Associate of Arts - Criminal Justice Administration
Miami Dade College
Hialeah, FLSkills
- Inventory Control
- Payment Processing
- Work Order Management
- Dispatch Coordination
- Customer Service
- Database Management
- Data Entry
- Information gathering
- Incident documentation
- Public safety awareness
- Call prioritization
- Police terminology
- Geographical expertise
- Radio communication
- Language proficiency
- Teamwork and collaboration
Certification
- PST - Public Safety Telecommunicator
Languages
English
Full Professional
Spanish
Full Professional
Timeline
State Law Enforcement Dispatcher
Florida Highway Safety and Motor Vehicles
08.2024 - Current
Dispatcher
Miami Dade College Hialeah Campus
12.2022 - 08.2024
Team Trainer
Wendy's International LLC
07.2021 - 12.2022
Sales Associate
Burlington Coat Factory Distribution Center
02.2021 - 11.2021
Associate of Arts - Criminal Justice Administration
Miami Dade College