Heather Robinson
Fort Myers,FL
Summary
Diligent criminal justice professional with strong background in dispatching, investigative practices, and the use of NCIC and other law enforcement sensitive databases. Successfully identifies individuals with active warrants, while ensuring compliance with CJIS and FDLE regulations, and protecting confidentiality. Demonstrates analytical skills and attention to detail in high-pressure environments and situations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
State Law Enforcement Dispatcher
Florida Highway Patrol
Fort Myers, FL
12.2021 - Current
- Coordinated emergency response efforts among law enforcement agencies and support services.
- Operated communication systems to relay critical information to officers in the field.
- Monitored radio transmissions and prioritized calls based on urgency and severity.
- Ensured accurate documentation of incidents, dispatch activities, and resource allocations.
- Assisted in training new dispatchers on protocols, procedures, and system operations.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Processes requests for information through the NCIC/FCIC teletype systems.
287G Dispatcher - FHP Immigration Operation # 4
Florida Highway Patrol
Lake Worth, FL
11.2025 - 11.2025
- Assisted as a dispatcher during a multi-agency operation through the Unified State Enforcement Model (USEM) to perform county wide traffic initiatives focused on illegal immigration and criminal activity occurring within Broward and Palm Beach Counties.
- Helped to conduct fugitive recovery, combat human trafficking and smuggling while enforcing violations of Florida State Statute.
- Served as a liaison between local law enforcement and federal authorities to streamline immigration enforcement by conducting thorough criminal history background checks on detainees, as well as obtaining necessary information to complete the UDA Interaction Documentation process.
- Monitored radio traffic on a special detail channel and communicated with Border Patrol and Homeland Security for FHP.
911 Dispatcher /Warrants Records Clerk
Nemaha County Sheriff's Office
Seneca, KS
06.2020 - 08.2021
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Used active listening skills to question and calm communication in order to gather critical information from panicked or injured callers.
- Operated radio consoles, multi-line phone systems, and CAD software on a daily basis.
- Tracked the location and safety of responders in the field.
- Accessed records (e.g., NCIC/KCJIS) for vehicle registration, warrants, and stolen property.
- Received, reviewed, and processed arrest warrants, summons, and protective orders to ensure all legal requirements are met.
- Entered, updated, and validated warrant information in local, state, and federal databases (e.g., NCIC, KCJIS).
- Maintained precise, up-to-date physical and digital files, including removing (purging) recalled or served warrants.
- Coordinated with law enforcement agencies, court officials, and jail personnel to verify warrant status and facilitate execution.
- Responded to inquiries from the public, attorneys, and other agencies regarding warrant status while maintaining confidentiality.
City Carrier Assistant
United States Postal Service, USPS
Seneca, KS
11.2015 - 01.2020
- Sorted, loaded, and delivered mail and parcels on assigned routes throughout different locations as needed.
- Collected mail from street boxes and customer pickups in a timely manner.
- Maintain positive customer relations and assisted with the collection of postage due charges on deliveries or other services.
- Covered routes for regular carriers, performed "holding down" of routes, and assisted with package delivery on Sundays and during peak season.
- Safely operated a USPS vehicle (LLV or FFV), while maintaining a safe driving record.
Education
No Degree - Criminal Justice
National Criminal Justice Training Center (NCJTC)
Appleton, WIHigh School Diploma -
William Byrd High School
Vinton, VA06-1997
Certificate - NCIC / FCIC
Florida Department of Law Enforcement
Fort Myers, FL05-2025
Certificate - Communications Training Officer
APCO International
Daytona Beach, FL03-2025
Certificate - Public Safety
Florida Department of Health
Tallahassee, FL06-2022
Skills
- Organizational skills
- Active listening
- Computer-aided dispatching
- NCIC database
- Flexible schedule
- Task prioritization
- Documentation
- Attention to detail
- Confidentiality
- Records maintenance
- Data entry
- Dispatch protocols
Certification
- CTO - Communications Training Officer
- PST - Public Safety Telecommunicator
Timeline
287G Dispatcher - FHP Immigration Operation # 4
Florida Highway Patrol
11.2025 - 11.2025
State Law Enforcement Dispatcher
Florida Highway Patrol
12.2021 - Current
911 Dispatcher /Warrants Records Clerk
Nemaha County Sheriff's Office
06.2020 - 08.2021
City Carrier Assistant
United States Postal Service, USPS
11.2015 - 01.2020
No Degree - Criminal Justice
National Criminal Justice Training Center (NCJTC)
High School Diploma -
William Byrd High School
Certificate - NCIC / FCIC
Florida Department of Law Enforcement
Certificate - Communications Training Officer
APCO International
Certificate - Public Safety
Florida Department of Health