Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Bessette

Wentzville,Missouri

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

26
26
years of professional experience

Work History

Owner/Operator

Beez Softwash
05.2023 - Current
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Managed day-to-day business operations.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Operated with safety and skill to avoid accidents and delays.
  • Interacted well with customers to build connections and nurture relationships.

Loan Servicing Specialist

First Community Credit Union
08.2022 - Current
  • Enhanced customer satisfaction through timely resolution of loan servicing issues.
  • Conducted thorough reviews of loan applications, ensuring accuracy and compliance with company policies.
  • Maintained detailed records of borrower interactions for audit purposes, ensuring full regulatory compliance at all times.
  • Negotiated payment agreements with delinquent borrowers, reducing loss exposure while maintaining positive customer relations.

Table Games Dealer

Hollywood Casino
05.1998 - 08.2022
  • Enhanced customer experience by providing friendly and efficient service during table games sessions.
  • Ensured game integrity through strict adherence to gaming policies and procedures.
  • Maintained a professional and welcoming atmosphere for players with excellent communication skills.
  • Upheld the highest standards of game security, quickly identifying potential cheating or suspicious behavior.
  • Collaborated with floor supervisors to address player disputes promptly and professionally, ensuring guest satisfaction.
  • Supported promotional events by encouraging player participation in special promotions and tournaments.
  • Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.

Education

High School Diploma -

Hazelwood West High School
Hazelwood, MO
05.1995

Skills

  • Sales Negotiation
  • Operations Management
  • Relationship Management
  • Problem Solving
  • Adaptability and Flexibility
  • Networking Abilities
  • Customer Service
  • Time Management
  • Organizational Skills

Timeline

Owner/Operator

Beez Softwash
05.2023 - Current

Loan Servicing Specialist

First Community Credit Union
08.2022 - Current

Table Games Dealer

Hollywood Casino
05.1998 - 08.2022

High School Diploma -

Hazelwood West High School

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Nicole Bessette