Nicole Betancourth
Lyman,Radio-39
Summary
Excelled in enhancing tenant satisfaction and streamlining leasing processes, showcasing strong customer service and CRM software proficiency. Achieved significant improvements in operational efficiency and candidate placement rates, embodying exceptional communication skills and a keen understanding of fair housing regulations.
Overview
4
4
years of professional experience
Work History
Leasing Consultant
Bell Partners Inc.
05.2024 - 08.2024
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
Property Manager
Artesia Capital Management
03.2021 - 04.2024
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Coordinated with legal counsel to resolve tenant disputes.
Recruiter Specialist
Star One Staffing
09.2020 - 01.2021
- Developed strong relationships with hiring managers, leading to more efficient communication and better understanding of their needs for open positions.
- Improved overall candidate experience through consistent communication, personalized support, and thorough follow-ups during the hiring process.
- Maintained detailed records of candidate interactions and interview notes, aiding in future decision-making processes for similar roles.
- Negotiated competitive salary packages with candidates, resulting in successful hires who were satisfied with their compensation.
- Reduced time-to-fill for open positions by streamlining the interview process and providing timely feedback to candidates.
Education
Eastside High school
08.2015
Skills
- Customer Service
- Fair Housing Regulations
- Building rapport
- Fair housing policies
- Lease Agreements
- File Management
- CRM Software
- Phone and Email Etiquette
- Leasing and sales
- Application processing
- Telephone and email etiquette
- Sales Techniques
Languages
Spanish
Native or Bilingual
Timeline
Leasing Consultant
Bell Partners Inc.
05.2024 - 08.2024
Property Manager
Artesia Capital Management
03.2021 - 04.2024
Recruiter Specialist
Star One Staffing
09.2020 - 01.2021
Eastside High school
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