Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Bickerstaff

Blountsville,AL

Summary

TI Personable and dedicated Customer Service Representative with extensive experience in TRUCK CARE industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Motivated individual promoting well-rounded skill set including WILLING TO LEARN and WORK. Always ready and willing to pitch in and perform above expectations. Currently pursuing Service Advisor position with TRUCK CARE vertical sector. Self-assured Service Advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in MANAGMENT and TEAM PLAYER. Highly knowledgeable in latest information concerning TRUCK CARE. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.

Overview

8
8
years of professional experience

Work History

Service Advisor

Loves Travel Stop
Steele, AL
08.2020 - Current
  • Assisted with scheduling appointments for service work to be performed on vehicles.
  • Led on- and off-site customer support teams across multiple time zones.
  • Utilized in-house systems and software to drive customer interaction and communication through service process.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Mentored junior team members and managed employee relationships.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Handled telephone inquiries regarding appointments and work in process.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.

Processer

nice rack deer shack
Altoona, AL
10.2015 - 03.2020
  • Wrapped and displayed items in cases following size and appearance standards.
  • Stored all finished goods in designated areas according to safety guidelines.
  • Cut, wrapped, weighed and labeled orders for customers.
  • Supplied and trained personnel on matters of cleanliness, client interactions and various types of meat cuts.
  • Used powered equipment such as saws, knives and skinner machines to complete efficient meat processing.
  • Operated various food processing machines such as grinders, slicers, cutters according to established guidelines.
  • Processed fresh meat items in walk-in cooler.
  • Conducted regular training sessions for staff on new products, services, and customer service techniques.
  • Drafted scripts for agents handling incoming calls so that they can respond accurately and effectively.
  • Developed policies and procedures related to customer service operations.
  • Organized client contracts, records and reports to strengthen traceability.

Education

General Studies

Susan Moore High
SUSAN MOORE,AL
2008

Skills

  • Service Estimates
  • Technical Support
  • Quality Control
  • Cost Estimation
  • Computer Skills
  • Price Quoting
  • Repairs Scheduling
  • Documentation and Reporting
  • Service Recommendations
  • Customer Service
  • Customer Relationship Management
  • Account Management
  • Tech-Savvy
  • Listening Skills
  • Multitasking and Organization
  • Repair Quality Inspections
  • Service Order Flow

Timeline

Service Advisor

Loves Travel Stop
08.2020 - Current

Processer

nice rack deer shack
10.2015 - 03.2020

General Studies

Susan Moore High
Nicole Bickerstaff