Nicole Billingsley
Ridgeland,MS
Overview
40
40
years of professional experience
Work History
Administrative Assistant
Hinds Community College
Jackson, MS
10.2022 - Current
- Coordinated travel arrangements for faculty and staff, ensuring timely and cost-effective bookings.
- Managed office supplies inventory, streamlining ordering process to maintain adequate stock levels.
- Scheduled meetings and appointments, optimizing calendars for maximum efficiency.
- Prepared and formatted documents, reports, and presentations to meet departmental needs.
Secretary
Jackson Public Schools District
Jackson, MS
07.2018 - 10.2022
- Facilitated communication between staff and parents, enhancing relationships and information flow.
- Coordinated travel arrangements for staff, ensuring timely arrivals and efficient itineraries.
- Performed data entry tasks accurately, maintaining up-to-date records for administrative purposes.
- Managed office supplies inventory, ensuring availability and cost-effectiveness.
Customer Service Representative
American Auto Insurance
Jackson, MS
06.2008 - 04.2017
- Assisted customers with policy inquiries, ensuring accurate information delivery and prompt service.
- Resolved billing discrepancies by investigating issues and coordinating with relevant departments.
- Utilized CRM systems to document customer interactions and maintain detailed records.
- Provided product information to customers, enhancing their understanding of offerings.
Cashier
Service Merchandise
Jackson, MS
06.1988 - 09.1990
- Processed customer transactions efficiently at point of sale with attention to detail.
- Assisted in maintaining accurate inventory records to support stock management efforts.
- Handled cash, checks, and credit card payments while ensuring compliance with cash handling procedures.
- Collaborated with team members to enhance overall customer service experience.
Cashier Team Lead
Burger King
Jackson, MS
05.1986 - 08.1988
- Led team to enhance customer satisfaction through effective training and development initiatives.
- Administered cash handling procedures to ensure accuracy and accountability during transactions.
- Coordinated schedules to optimize staffing and meet peak service demands efficiently.
- Monitored inventory levels and assisted in ordering supplies to maintain operational efficiency.
Education
No Degree - Political Science And Government
Jackson State University
Jackson, Mississippi, MSHigh School Diploma - General Studies
Provine High School
Jackson, MS05.1987
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- File organization
- Time management
- Microsoft Word
- Filing
- Clerical support
- Critical thinking
- Scheduling
- Dedicated team player
Timeline
Administrative Assistant
Hinds Community College
10.2022 - Current
Secretary
Jackson Public Schools District
07.2018 - 10.2022
Customer Service Representative
American Auto Insurance
06.2008 - 04.2017
Cashier
Service Merchandise
06.1988 - 09.1990
Cashier Team Lead
Burger King
05.1986 - 08.1988
No Degree - Political Science And Government
Jackson State University
High School Diploma - General Studies
Provine High School