Summary
Overview
Work History
Education
Skills
Timeline
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NICOLE BINNS

Hampton,US

Summary

Bringing interpersonal communication and time management skills to the table. With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives. Effective at handling clerical tasks independently, such as routing correspondence and coordinating travel arrangements, to ensure smooth and efficient business operations. Detail-oriented, organized, and resourceful, with strong problem-solving and decision-making skills.

Overview

17
17
years of professional experience

Work History

Tax Consultant

INTUIT
02.2024 - 04.2024
  • Facilitated smooth communication between clients and taxing authorities during inquiries or disputes, achieving favorable outcomes.
  • Streamlined tax preparation process for increased efficiency and accuracy.
  • Educated clients about the impact of life events on their taxes, helping them make informed decisions.
  • Evaluated client financial records to identify opportunities for reducing taxable income through strategic planning.
  • Reduced client tax liabilities by identifying applicable deductions and credits.
  • Identified discrepancies in client records that could trigger audits or result in missed deductions or credits.
  • Advised clients on best practices for maintaining compliance with changing tax regulations, avoiding costly penalties.
  • Furnished taxpayers with sufficient information and advice to facilitate correct tax form completion.
  • Provided expert guidance to clients during audits, minimizing potential penalties and interest charges.
  • Interviewed clients to obtain additional information on taxable income, deductible expenses and allowances.
  • Conducted thorough research to stay current on ever-changing tax laws, ensuring compliance for clients.
  • Assisted clients in resolving IRS issues by navigating complex regulations and negotiating settlements.
  • Kept abreast of new legislation affecting taxation policies, providing proactive advice to clients accordingly.
  • Checked data input and verified totals on forms prepared by others to detect errors in arithmetic, data entry or procedures.
  • Prepared accurate federal, state, and local tax returns for individuals and businesses within required deadlines.
  • Analyzed detailed information from various sources to prepare accurate reports supporting well-informed decision making.
  • Offered clients recommendations to reduce tax liabilities.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Utilized tax software to prepare returns and meet deadlines.
  • Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.
  • Collaborated with clients to answer questions and provide advice on tax matters.
  • Used appropriate adjustments, deductions and credits to keep client's taxes to minimum.
  • Increased team productivity with effective communication and collaboration strategies.
  • Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
  • Completed routine maintenance tasks efficiently, ensuring optimal equipment performance and minimizing downtime.
  • Maintained accurate records for client accounts, ensuring timely payments and proper documentation.
  • Provided exceptional service to clients, fostering strong relationships and repeat business.
  • Strengthened client relationships through consistent follow-ups after service appointments.

Office Manager

NMB Financial Group
11.2010 - 10.2022
  • Kept track of office supplies by checking inventory and ordering new supplies as needed
  • Processed incoming payments and prepared vendor invoices
  • Used Proseries and Quickbooks Professional to create high-quality documents, spreadsheets, and presentations for internal and external needs
  • Was in charge of troubleshooting, maintenance, updates, and report generation for CRM and company database
  • Met quotas for productivity and accuracy of work that were difficult to meet
  • Handled client correspondence and tracked records to foster office efficiency
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
  • Create and implement goals, policies, and procedures for department .
  • Interacted professionally with customers by phone, email, or in person to provide information and direct them to the appropriate staff members
  • Was in charge of billing, collection, and reporting for an office that generated over $250,000 per year
  • Wrote website copy and designed marketing brochures.

ER Registration Clerk

HENRY MEDICAL CENTER, INC
06.2007 - 11.2010
  • Performed front-office duties using data entry skills in the context of a medical database
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
  • Successfully scheduled patient appointments and placed reminder calls to provide exceptional customer experience
  • Made contact with hospitals in order to confirm patients' medical histories and avoid incorrect diagnoses and treatments
  • By maintaining a filing system for both in-house and discharged residents, was able to facilitate organized record retrieval and access
  • Was in charge of patient scheduling, check-in, check-out, and billing payments
  • Improved bill payment timeliness by developing flexible payment plans for patients
  • Customer service, patient scheduling, and billing were among the duties I coordinated in the front office
  • Kept current and accurate medical records for over 20,000 patients
  • Located, checked in, and pulled medical records for patient appointments and incomplete charts
  • Completed and filed financial documentation for accounting purposes
  • Received, recorded, and responded to incoming and outgoing telephone and email communication
  • Was in charge of financial documents like expense reports and invoices
  • Made contact with hospitals in order to confirm patients' medical histories and avoid incorrect diagnoses and treatments
  • Customer service, patient scheduling, and billing were among the duties I coordinated in the front office
  • Completed and filed financial documentation for accounting purposes
  • Performed front-office duties using data entry skills in the context of a medical database
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
  • Documented patient medical information, case histories, and insurance information to ensure smooth appointments and payment processing
  • Assisted providers by coordinating all administrative operations in an outpatient medical office
  • Kept track of office supplies by checking inventory and ordering new supplies as needed
  • Received, recorded, and responded to incoming and outgoing telephone and email communication.

Education

Bachelor of Science -

University of South Florida
Tampa, FL
07.2006

High School -

Miami Carol City Senior High
Miami, FL
06.2002

Skills

  • Organization
  • Product development
  • Financial Management
  • Tax Research Abilities
  • Tax Law Review
  • Data Gathering
  • Client Relations and Customer Service
  • Built loyal customer base through outstanding service, knowledge, and personalized recommendations

Timeline

Tax Consultant

INTUIT
02.2024 - 04.2024

Office Manager

NMB Financial Group
11.2010 - 10.2022

ER Registration Clerk

HENRY MEDICAL CENTER, INC
06.2007 - 11.2010

Bachelor of Science -

University of South Florida

High School -

Miami Carol City Senior High

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