Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Nicole Bishop

Ypsilanti,MI

Summary

High performing candidate with a passion for Operational Leadership and Management. 5 Years of Logistics experience combined with 10 Years of Healthcare experience, impacting positive organizational outcomes through positive engagement, the use of impactful data and industry knowledge. Committed to continuous improvement and contributing to team success.

Overview

10
10
years of professional experience

Work History

Linehaul Coordinator Regional

XPO
06.2022 - Current
  • Plan, execute and supervise all aspects of LTL Linehaul Operation in assigned Region. Consisting of 36 Freight Operations Facilities, 45 Freight Operations Supervisors and over 175 Linehaul Drivers. Supervise all activity related to assigned Freight Operations Centers and staff.
  • Evaluate team performance and provided feedback on areas requiring improvement.
  • Analyze, present and coach various KPIs, hosting presentations with Team to discuss KPIs, implementing plans and actions to meet Company goals/improve metrics.
  • Monitor progress of tasks to provide feedback for improvement.
  • Demonstrated ability to plan, organize and delegate workloads, while coaching, developing and leading employees to be their best.
  • Reduce company schedules and miles without decreasing service. Coach employees to ensure cost-effective use of company assets.
  • Lead improvement initiatives to advance operational efficiencies and increase revenue.
  • Determine staffing needs, developing schedules to staff all shifts.
  • Enforce team adherence to safety regulations and protocols.

Linehaul Coordinator

FedEx
06.2021 - 06.2022
  • Facilitated Onboarding process for all Contractors, Drivers and Linehaul Staff hired.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Developed standard operating procedures for team to follow and maintained records of activities.
  • Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
  • Led weekly, monthly and quarterly safety meetings.
  • Monitored progress of tasks to provide feedback for improvement.
  • Familiarity with DOT and Hazmat rules and regulations.
  • Planned Inbound Operation, Supervised Dock and Yard.
  • Procured equipment and supplies for Company.

Managed Account Coordinator Lead

FedEx Trade Networks
06.2018 - 06.2021
  • Led Team of 8 Managed Account Coordinators.
  • Account management for largest Automotive account.
  • Import and Express Clearance Operations.
  • Utilize several internal systems and proprietary databases.
  • Analyze shipments for Quality Assurance.
  • Coached/Trained peers through shipment processing challenges as well as new hire training/remote training.
  • Implemented internal process improvements for key automotive accounts to decrease internal service failures and mitigate risk.
  • Knowledge of Partnered Government Agency requirements and Customs Border Patrol requirements.
  • Engaged in direct client communication forming positive broker/client relationships within global network of organizations and site locations.
  • Received 2 Bravo Zulu awards for implementing process changes - 01/2019 and 10/2020.

Registered Medical Assistant

Michigan Medicine
12.2013 - 06.2018
  • Evaluated Peer/MA competencies within Department and kept employee record of continued education and trainings.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
  • Active in division meetings, staff engagement committee and recognition committee.
  • EPIC/Michart super user.
  • Market, Teach, and Launch departments first smart phone application utilized for Patient and Procedure Education.
  • Implemented departments first fax servers.
  • Primary MA processing medication insurance authorizations.
  • Venipuncture.
  • 10 years of various clinical and administrative experience in Pediatrics/Urgent Care/Gastroenterology/Reproductive Medicine and more.
  • Medical Assistant Instructor.

Education

Bachelor of Science - Supply Chain And Operations Managment

Western Governor's University
Salt Lake City, UT
05.2024

Medical Assisting Certificate -

Ross Medical Education Center
Ann Arbor, MI
09.2008

Skills

  • Workflow Coordination
  • Mentoring and Training
  • Transportation Coordination
  • Logistics Management
  • Logistics Oversight
  • Team Management
  • Staff Development
  • Operations Management
  • Project Management
  • Data Visualization and Presentations
  • Reporting Tools
  • Data Analysis

Timeline

Linehaul Coordinator Regional

XPO
06.2022 - Current

Linehaul Coordinator

FedEx
06.2021 - 06.2022

Managed Account Coordinator Lead

FedEx Trade Networks
06.2018 - 06.2021

Registered Medical Assistant

Michigan Medicine
12.2013 - 06.2018

Bachelor of Science - Supply Chain And Operations Managment

Western Governor's University

Medical Assisting Certificate -

Ross Medical Education Center

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Nicole Bishop