Karina Reyes
Port Isabel,TX
Overview
13
13
years of professional experience
Work History
Regional Operations Manager
Rodeo Dental & Orthodontics
Fort Worth, Texas
11.2020 - Current
- Performed routine inspections of facilities within the region in order to identify potential safety hazards or maintenance needs.
- Established budgets, monitored expenses, and tracked investments in the region's operations team.
- Monitored performance metrics of regional operations teams, identified areas for improvement, and developed strategies to maximize productivity.
- Provided technical guidance on the implementation of new systems and technologies in the region.
- Organized events such as conferences or workshops aimed at improving operational practices in the region.
- Conducted regular meetings with staff members to discuss progress, challenges, and goals.
- Oversaw hiring process for new employees in order to ensure compliance with company standards.
- Coordinated with other regional managers to ensure consistency in processes across multiple locations.
- Collaborated with corporate leadership on strategic initiatives that would increase efficiency throughout the organization.
- Created performance reviews for staff members based on established criteria.
- Managed inventory levels within the region to ensure sufficient supplies were available at all times.
- Resolved customer complaints quickly while maintaining a positive relationship between customers and management.
- Visited regional locations to verify full functionality and operational effectiveness.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Implemented successful business strategies to increase revenue and target new markets.
- Prepared staff work schedules and assigned team members to specific duties.
Office Manager
Rodeo Dental & Orthodontics
Fort Worth
10.2017 - 10.2020
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Assisted in recruiting, onboarding and training new employees.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Supervised staff members, organized schedules and delegated tasks.
- Resolved patient's inquiries in a timely manner while maintaining positive relationships with patients.
- Maintained confidential records relating to personnel matters.
- Organized company events including holiday parties, team building activities .
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Ensured compliance with applicable laws regarding employment practices.
- Processed payroll accurately ensuring all employees were paid on time.
Dental Treatment Coordinator
Rodeo Dental & Orthodontics
Fort Worth, TX
02.2015 - 09.2017
- Conducted follow-up calls to confirm appointments.
- Assisted in the coordination of dental treatment plans for patients.
- Processed payments from patients for services rendered.
- Provided patients with guidance and education on dental care topics such as preventive maintenance and oral health issues.
- Performed administrative duties such as filing, faxing, photocopying, scanning documents.
- Participated in training sessions conducted by dentists on new procedures or technologies used in providing treatment.
- Verified patient insurance coverage prior to treatments or procedures being performed.
- Reviewed patient charts before each visit to ensure accuracy of documentation.
- Answered phone calls from current and prospective clients regarding their inquiries about treatments or procedures offered by the practice.
- Ensured compliance of HIPAA regulations within the office environment.
- Greeted incoming patients upon arrival at the office and assisted them with paperwork completion.
- Created and maintained patient records, including insurance information, medical histories, and x-ray results.
- Answered and managed incoming calls and emails.
- Verified, updated and entered patient information into system.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception within high-volume environment.
Registered Dental Assistant
Rodeo Dental & Orthodontics
Fort Worth, TX
07.2011 - 02.2015
- Educated patients on post-operative instructions regarding diet, medications and activities.
- Provided instruction to patients on proper oral hygiene techniques and preventive care measures.
- Obtained informed consent forms from patients prior to performing any treatment procedure.
Education
High School Diploma -
Port Isabel High School
Port Isabel, TX05-2005
Registered Dental Assistant - Dental Assisting
South Texas Vo-Tech Institute
Brownsville Some College (No Degree) - Graphic Design
Ohio State University
Columbus, OHSkills
- Supervisory role background
- Staffing oversight
- Inventory Monitoring
- Customer and vendor relations
- Key Performance Indicators
- Knowledge of performance tracking
- Standard Operating Procedures
- Infection Control
- HIPAA Compliance
- Office meetings
- Patient Scheduling
- Office Administration
- Appointment Coordination
- Employee Training
- Workflow Coordination
- Patient Care
- Human Resources
- Budget Management
Timeline
Regional Operations Manager
Rodeo Dental & Orthodontics
11.2020 - Current
Office Manager
Rodeo Dental & Orthodontics
10.2017 - 10.2020
Dental Treatment Coordinator
Rodeo Dental & Orthodontics
02.2015 - 09.2017
Registered Dental Assistant
Rodeo Dental & Orthodontics
07.2011 - 02.2015
High School Diploma -
Port Isabel High School
Registered Dental Assistant - Dental Assisting
South Texas Vo-Tech Institute
Some College (No Degree) - Graphic Design
Ohio State University