Nicole Bothman
Isanti,MN
Summary
Customer service professional with extensive experience at Ecolab, excelling in SAP and AS400. Proven track record of enhancing customer satisfaction through exceptional communication and strategic problem-solving. Recognized for building strong relationships and delivering outstanding service, ensuring efficient order fulfillment and support. Self-motivated with strong time management skills.
Overview
4
4
years of professional experience
Work History
Senior Customer Service Agent I
Ecolab
11.2022 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Built strong relationships with customers by consistently delivering outstanding service and follow-up support
- Order processing, service request, order tracking, returns, and processing payments
Customer Service Agent II / Pest Elimination
Ecolab
05.2021 - 11.2022
- Supported Institutional and Pest in both SAP and AS400
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Agent I
Ecolab
11.2021 - 11.2022
- Supported Institutional using SAP
- Delivered prompt service to prioritize customer needs.
- Assisted customers and account reps with placing orders and service requests
Education
High School Diploma -
Rush City High School
Rush City, MN06-1991
Skills
- Proficient in SAP and AS400
- Self motivated
- Strong time management skills
- Exceptional communication
- Strategic decision making
- Customer support
- Order fulfillment
- Email management
- Teamwork and collaboration
- Customer service excellence
Timeline
Senior Customer Service Agent I
Ecolab
11.2022 - Current
Customer Service Agent I
Ecolab
11.2021 - 11.2022
Customer Service Agent II / Pest Elimination
Ecolab
05.2021 - 11.2022
High School Diploma -
Rush City High School
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