Nicole Bowers
Madison
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
17
17
years of professional experience
Work History
Clinic Sales Manager
Milan Laser Hair Removal
Janesville, WI
01.2024 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching, consistent feedback, and leading by example.
- Increased sales revenue by building strong customer relationships and understanding their unique needs.
- Mentored junior colleagues on best practices in consultative selling techniques, helping to improve team performance.
- Conducted thorough needs assessments to identify potential upsell opportunities for current customers.
Hairstylist/Salon Owner
FAB Hair Design
Sun Prairie, WI
11.2019 - Current
- Oversaw daily salon operations and performed general salon tasks.
- Maintained daily, monthly and quarterly records of costs and revenue.
- Consulted with customers to assess needs and propose optimal solutions.
- Created a service menu and realistic budgets based upon costs and fees for successfully operating business.
- Maintained customer records and appointment schedules.
- Fostered customer relationships by maintaining a 24-hour response time to service requests.
Salon Manager
Ulta Beauty Inc.
Madison, WI
06.2017 - 11.2019
- Oversaw salon employee performance, facility cleanliness, and sales.
- Worked to continuously increase salon business through effective sales, service, coaching, and operations policies.
- Promoted business through marketing initiatives and use of social media.
- Achieved personal sales goals by upselling products to meet individual needs.
- Cross-sold and up-sold new haircare products to increase earnings
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Maintained general appointment calendar and set shift schedules
Store Manager
US Cellular
Germantown, WI
09.2011 - 09.2014
- Maintained store operations including employee schedule, inventory, store maintenance, and marketing materials
- Coached sales associates in selling techniques, promotions, and product knowledge, significantly increasing customer engagement and sales
- Offered hands-on assistance to customers, assessing needs, recommending products and services, and maintaining current knowledge of consumer preferences.
- Attended community events to build relationships with new and existing customers in the community and drive business to the store
Sales Manager
US Cellular
Wauwatosa, WI And Brookfield, WI
11.2008 - 09.2011
- Attended networking events to gain leads of potential new customers, and continue to foster relationships with existing customers
- Drove associates to be successful through goal setting, accountability, and initiatives and rewards
- Assisted escalated customers and provided the ideal customer experience, while making decisions in the best interest of the customer and the company
- Assisted in store operations, including employee schedule, inventory maintenance, and opening and closing procedures
Education
No Degree - Accounting
Southwest Wisconsin Technical College
Fennimore, WICertificate of Cosmetology - Cosmetology
Vici Beauty School - Greenfield
Milwaukee, WI02.2016
Skills
- Outstanding Client Retention
- Marketing Familiarity
- Goals and Performance
- Sales Forecasting
- Consultative Selling
- Excellent Oral and Written Communication
- Attention to Detail
- Strong Organization Skills
Timeline
Clinic Sales Manager
Milan Laser Hair Removal
01.2024 - Current
Hairstylist/Salon Owner
FAB Hair Design
11.2019 - Current
Salon Manager
Ulta Beauty Inc.
06.2017 - 11.2019
Store Manager
US Cellular
09.2011 - 09.2014
Sales Manager
US Cellular
11.2008 - 09.2011
No Degree - Accounting
Southwest Wisconsin Technical College
Certificate of Cosmetology - Cosmetology
Vici Beauty School - Greenfield