Summary
Overview
Work History
Skills
Timeline
Generic

NICOLE BOWERS

Hudson,USA

Summary

Dynamic banking specialist with extensive experience in financial services, client relationship management, and innovative sales strategies. Proven ability to cultivate collaborative team environments while consistently delivering impactful results that drive business growth. Expertise in financial advising, account management, and cross-selling, complemented by strong adaptability to meet evolving client needs. Recognized for reliability and exceptional communication skills that enhance client engagement and satisfaction.

Overview

10
10
years of professional experience

Work History

Relationship Banker/Cross Trained

Truist Bank
05.2022 - Current
  • Cash handling
  • Opening/closing personal, business, trust accounts & general account maintenance
  • Auto/HELOC/personal loan origination, closings
  • Sales calls to encourage new banking and lending relationships
  • Problem solving to help the clients
  • Input/approve wires as needed
  • Notary

Member Service Specialist

Florida Central Credit Union
12.2020 - 05.2022
  • Opening/closing accounts & general account maintenance
  • Loan origination & disbursement for various loan types
  • Meet GAP, Warranty & Life Insurance sales goals
  • Auto loan lien perfection
  • Mortgage loan origination
  • Needs based sales to enhance banking relationship with clients
  • Balance a cash drawer, as well as the ATM and vault as needed
  • Problem research & resolution to ensure client satisfaction

Head Teller/Cross Trained

CenterState Bank
10.2019 - 11.2020
  • Balance Cash drawer & vault daily
  • Account opening for all personal & HSA
  • Business & Trust account profile creation
  • Consistently met sales/referral goals
  • Excellent customer service
  • Led teller team to meet goals consistently
  • Handled service complaints & escalated as necessary for resolution
  • OFAC, ChexSystems, CTR & SARS reports as required

Head Teller/Cross Trained

TD Bank
04.2015 - 10.2019
  • Scheduled teller team according to branch needs
  • Balance cash drawer & vault daily
  • Processed withdrawals, deposits, transfers & payments
  • Account opening
  • Consistently met sales/ referral goals
  • Coaching to ensure regulations & rules are being followed by team
  • Led teller team to meet goals
  • CTR & SARS reports as required
  • Excellent customer service

Skills

  • Excellent customer service
  • Electronic banking knowledge
  • NMLS certification
  • Loan servicing
  • Notary
  • Customer Service-oriented
  • Sales expertise
  • Cash handling
  • Relationship building and management
  • Policy development and implementation
  • Teller background
  • Fraud detection

Timeline

Relationship Banker/Cross Trained

Truist Bank
05.2022 - Current

Member Service Specialist

Florida Central Credit Union
12.2020 - 05.2022

Head Teller/Cross Trained

CenterState Bank
10.2019 - 11.2020

Head Teller/Cross Trained

TD Bank
04.2015 - 10.2019

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