Nicole Boyd
Amarillo,Texas
Summary
Dedicated Behavioral Health Case Manager with many years of experience providing mental health services in industry. Well-organized and proactive problem-solver assists patients in overcoming dependencies, adjusting to life, or making impactful changes. Skilled at providing individual or group counseling sessions. Demonstrated abilities in encouraging clients to express emotions and develop deeper insights to improve circumstances. Adept in applying evidence-based psychosocial treatments and behavioral interventions. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
20
20
years of professional experience
Work History
COC Navigator
Texas Panhandle Centers
Amarillo, TX
01.2023 - Current
- Assisted in developing strategies to address barriers that impede a client's progress towards achieving self-sufficiency goals.
- Conducted intake assessments with new clients to determine eligibility for services and develop appropriate action plans.
- Counseled individuals on job search strategies including resume writing tips and interviewing skills preparation.
- Maintained accurate records of client interactions in accordance with agency policies and procedures.
- Educated clients about available resources within the community related to housing, employment, health care, legal aid.
Data Operations Technician II
Alabama Department of Mental Health and Substance
Montgomery, AL
10.2016 - 01.2023
- Completed patient follow-up services, data collection, and clinical monitoring and liaised with primary health care providers to deliver coordinated care to patients
- Identified and corrected data entry errors to prevent duplication across systems
- Maintained confidentiality of client and staff personal details by adhering to all company regulations and requirements
- Conducted chemical dependency program orientation sessions
- Identified treatment goals based on individual diagnosis and history
- Worked closely with drug court staff in designing treatment plans specific to client needs.
D-Boss Operator
Herff Jones
Montgomery, AL
04.2016 - 09.2016
- Maintained correct temperature, levels, and pressures on process systems and equipment
- Evaluated materials for quality and sorted parts and final products
- Identified machinery issues and repaired parts to keep equipment up and running
- Completed basic repairs to restore the performance of a malfunctioning machine
- Read and understood the production orders to complete accurate work and minimize wasted resources.
Install Sales Coordinator
Lowe's
Prattville, AL
12.2009 - 01.2016
- Negotiated prices, terms of sales, and service agreements
- Formalized installation procedures through group training for all installers
- Contacted new and existing customers to discuss how their needs could be met through specific products and services
- Selected the correct products based on customer needs, product specifications, and applicable regulations
- Recorded accurate and efficient records in the customer database
- Exceeded team sales goals by 30%
- Ensuring materials were ready for installer pickup or delivery
- Facilitated smooth communication between customers, team members, and field installers, continuously checking on job progress and quality.
Assistant Manager
Holliday's Fashion
Montgomery, AL
03.2006 - 12.2009
- Prioritized tasks and projects to meet tight deadlines
- Attended monthly sales meetings and quarterly sales trainings
- Maintained knowledge of current sales and promotions, policies regarding payment, exchanges and security practices
- Built relationships with customers and the community to promote long term business growth.
Assistant Manager
Cato's
Montgomery, AL
02.2004 - 03.2006
- Stocked and replenished merchandise according to store merchandise layouts
- Priced merchandise and took inventory of supplies
- Cleaned and organized the store, including the checkout desks and displays
- Identified potential shoplifters and alerted management
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
- Maintained optimal inventory levels to control costs and meet store demands
- Completed cycle counts and implemented loss prevention strategies to manage inventory
- Coordinated solutions to resolve escalated customer service issues.
Education
Bachelor of Science - Forensic Psychology
Faulkner University
12.2021
High School Diploma -
Covenant Christian Academy
06.2003
Skills
- Navigation
- Decision-making capabilities
- Strong communication abilities
- Database updating
- Information backup
- Records storage
- Data entry
- Information verification
- Data Management
- Effective Working Relationships
- Mental Health Support
Timeline
COC Navigator
Texas Panhandle Centers
01.2023 - Current
Data Operations Technician II
Alabama Department of Mental Health and Substance
10.2016 - 01.2023
D-Boss Operator
Herff Jones
04.2016 - 09.2016
Install Sales Coordinator
Lowe's
12.2009 - 01.2016
Assistant Manager
Holliday's Fashion
03.2006 - 12.2009
Assistant Manager
Cato's
02.2004 - 03.2006
Bachelor of Science - Forensic Psychology
Faulkner University
High School Diploma -
Covenant Christian Academy