Nicole Boyd
Boley
Summary
Dedicated PCA with strong skills in personal hygiene assistance, emotional support, and behavioral management. Committed to enhancing client satisfaction through compassionate care and teamwork.
Overview
20
20
years of professional experience
Work History
PCA
May's Plus
Okmulgee, OK
08.2021 - Current
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Delivered services to customer locations within specific timeframes.
- Resolved problems, improved operations, and provided exceptional service.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
- Developed and maintained courteous and effective working relationships.
- Provided professional services and support in a dynamic work environment.
- Provided compassionate care and support to patients, ensuring comfort and safety.
- Assisted with daily living activities, promoting independence and dignity for individuals.
- Monitored vital signs and reported changes to healthcare professionals, ensuring timely interventions.
- Maintained accurate documentation of patient progress and care provided, ensuring compliance with regulations.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Collaborated with healthcare teams to develop individualized care plans, ensuring optimal outcomes for each patient.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Prevented cross-contamination by cleaning and sterilizing equipment.
Surveillance Investigator
Thlopthlocco Tribal Town
Okemah, OK
06.2025 - 12.2025
- Conducted surveillance operations to gather evidence for investigations.
- Documented findings and prepared detailed reports for case management.
- Assisted in coordinating investigative efforts with law enforcement agencies.
- Utilized video and audio equipment for effective surveillance activities.
- Maintained log of surveillance operations, noting discrepancies or suspicious activity.
- Remained composed and calm even when situations were stressful or had escalated in order to effectively contribute to security needs.
- Reviewed video surveillance footage.
- Reported violations of policies, laws and suspicious behaviors to on-site security personnel or local law enforcement.
- Operated surveillance equipment, video recorders and computers to monitor activities within facility.
- Documented suspicious activity and events through detailed reports, submitting timely updates to supervisor.
- Collected documentation such as witness statements, video recordings and photographs to support case findings.
- Maintained a high level of professionalism while conducting investigations, ensuring ethical conduct at all times.
Pull and Count
Golden Pony Casino
Okemah, OK
05.2016 - 06.2025
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
- Provided professional services and support in a dynamic work environment.
- Delivered services to customer locations within specific timeframes.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
Shelf Stocker/Cashier
Dollar General Store
Paden, OK
10.2023 - 07.2024
- Stocked shelves efficiently to ensure merchandise availability and visibility.
- Managed inventory levels, conducting regular counts for stock accuracy.
- Assisted in store layout optimization to enhance customer shopping experience.
- Maintained cleanliness and organization of sales floor, promoting safety standards.
- Collaborated with team members to execute promotional displays effectively.
- Trained new staff on stocking procedures and inventory management practices.
- Monitored product expiration dates, ensuring quality control of perishable items.
- Implemented restocking schedules to improve workflow and minimize downtime.
- Maintained a clean and organized store environment for optimal shopping experience.
- Answered customer questions and provided detailed product information.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Unloaded arriving product stock and moved to store display areas.
- Checked and pulled defective or expired products from shelves.
- Improved product availability by efficiently stocking shelves and maintaining proper inventory levels.
- Collaborated with team members to complete daily tasks and achieve store goals.
- Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
- Assisted in training new employees on store procedures, fostering teamwork and promoting a knowledgeable workforce.
- Demonstrated adaptability by switching between various departments as needed, ensuring all areas remained fully stocked.
- Responded quickly to spills or mishaps, maintaining a safe shopping environment for customers and staff alike.
- Expedited restocking process during peak hours to maintain a well-stocked sales floor for customers'' convenience.
- Ensured accurate pricing by routinely updating shelf tags and promotional materials.
- Contributed to increased sales by ensuring shelves were consistently stocked with appealing product displays.
- Provided excellent customer service, addressing concerns and facilitating positive interactions on the sales floor.
- Streamlined stocking process by organizing supplies and materials, enabling quick access and efficient replenishment of merchandise.
- Greeted customers and directed to requested products.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Maintained effective team member communication.
- Kept work areas neat, clean and free from debris.
- Stocked shelves to match planogram images and instructions.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Greeted store customers and discussed needs.
- Safely and securely loaded items to prevent damage during transport.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Recorded daily activities for inventory control.
- Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
- Checked product levels and recommended new purchases.
Cashier
Loves Travel Stop
Okemah, OK
12.2005 - 05.2016
- Processed customer transactions accurately and efficiently, ensuring a seamless checkout experience.
- Maintained knowledge of store promotions and product offerings to assist customers effectively.
- Managed cash register operations, balancing drawers at shift end to ensure accuracy.
- Trained new staff on cash handling procedures and customer service best practices.
- Collaborated with team members to optimize workflow during peak hours, enhancing service speed.
- Implemented inventory management techniques, contributing to reduced stock discrepancies and improved availability.
- Resolved customer inquiries and complaints promptly, fostering a positive shopping environment.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card, and check transactions to complete customer purchases.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
Education
IT Network Security
Oklahoma State University Institute of Technology
Okmulgee, OKHigh School Diploma -
Okemah High School
Okemah, OK05-2005
Skills
- Personal hygiene assistance
- Behavioral management
- Emotional support
- Dementia care
Timeline
Surveillance Investigator
Thlopthlocco Tribal Town
06.2025 - 12.2025
Shelf Stocker/Cashier
Dollar General Store
10.2023 - 07.2024
PCA
May's Plus
08.2021 - Current
Pull and Count
Golden Pony Casino
05.2016 - 06.2025
Cashier
Loves Travel Stop
12.2005 - 05.2016
IT Network Security
Oklahoma State University Institute of Technology
High School Diploma -
Okemah High School