Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Boytis

Mexia,United States

Summary

Administrative Support professional with 6 years of experience in enhancing customer satisfaction and product quality. Demonstrates strong skills in team leadership, data analysis, and customer engagement, effectively utilizing time management to drive improvements. Committed to fostering loyalty and repeat business through precise record-keeping and trend analysis, aiming to apply these skills in future roles.

Overview

3
3
years of professional experience

Work History

Tier 2 CSA

Maximus
Bogalusa, Louisiana
01.2018 - 2025
  • Resolved customer inquiries efficiently, leading to improved satisfaction ratings and enhancing overall service quality.
  • Analyzed customer feedback to identify trends, driving targeted improvements that fostered loyalty and repeat business.
  • Maintained comprehensive records of customer interactions, ensuring accuracy in reporting and facilitating effective follow-up.
  • Maintained accurate and comprehensive records of customer interactions, facilitating efficient follow-ups and effective issue resolution.

Quality Control Manager

Calton Cases
Austin, Texas
01.2015 - 01.2018
  • Enhanced product reliability through rigorous quality checks, boosting customer satisfaction.
  • Led quality control initiatives, resulting in significant improvements in product dependability.
  • Conducted detailed quality assessments, leading to noticeable enhancements in product standards.
  • Collaborated with production teams to address quality issues, ensuring a unified approach that improved operational efficiency.

Education

Associates of Arts - Criminal Justice

Delgado Community College
New Orleans, Louisiana
01.2023

Skills

  • Team Leadership
  • Data Analysis
  • Customer Engagement
  • Time Management
  • Customer Support
  • Quality Assurance
  • Problem Solving
  • Account Management

Timeline

Tier 2 CSA

Maximus
01.2018 - 2025

Quality Control Manager

Calton Cases
01.2015 - 01.2018

Associates of Arts - Criminal Justice

Delgado Community College