Nicole Bragg
Crab Orchard
Summary
Dedicated bartender and bar manager with strong multitasking abilities and a team player attitude. Proven track record in enhancing customer satisfaction and managing high-volume service during peak hours.
Overview
15
15
years of professional experience
Work History
Bartender/Bar Manager
Calacinos Pizzeria & Sports Bar
Beckley, WV
06.2014 - Current
- Crafted signature cocktails and beverages, enhancing customer satisfaction and repeat business.
- Trained new bartenders on drink preparation, service standards, and POS system usage.
- Managed inventory control for liquor and supplies, ensuring optimal stock levels and minimizing waste.
- Provided exceptional customer service in fast-paced environment, resolving issues promptly to maintain positive experiences.
- Collaborated with kitchen staff to synchronize food and beverage service, improving overall operational efficiency.
- Implemented sanitation protocols to ensure compliance with health regulations, promoting safety in the workplace.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender/Server
Outback Steakhouse
Beckley WV
06.2011 - 06.2014
- Crafted and served a diverse range of beverages, enhancing customer satisfaction.
- Maintained cleanliness and organization of bar area to ensure efficient service delivery.
- Processed customer transactions accurately using point-of-sale systems.
- Collaborated with kitchen staff to coordinate drink orders during peak hours.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Education
High School Diploma -
Independence High School
Sophia05-2009
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
- Cash register operation
- Payment processing
Timeline
Bartender/Bar Manager
Calacinos Pizzeria & Sports Bar
06.2014 - Current
Bartender/Server
Outback Steakhouse
06.2011 - 06.2014
High School Diploma -
Independence High School