Nicole Branca
Turnersville
Summary
Customer-focused professional with a background in bartending and dental assisting. Expertise in delivering exceptional service, managing inventory, and implementing safety protocols. Committed to enhancing client satisfaction and operational efficiency in fast-paced environments through strong communication and collaboration.
Overview
30
30
years of professional experience
Work History
Bartender
Pine Hill Tavern
Pine Hill
09.2023 - Current
- Mixed cocktails and served beverages to patrons efficiently.
- Maintained cleanliness and organization of bar area during shifts.
- Engaged with customers to enhance experience through personalized service and tailored recommendations.
- Monitored inventory levels and restocked supplies to maintain seamless bar operations.
- Collaborated with kitchen staff to coordinate food and drink orders smoothly.
- Handled cash transactions and processed payments accurately at the bar.
- Implemented bar safety protocols to promote a safe environment for patrons and staff.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Head Dental Assistant
Dental Arts of South Jersey
Washington Township
10.2021 - Current
- Coordinated daily operations of dental procedures and patient care to enhance patient experience and treatment flow.
- Assisted dentists during examinations and various dental treatments.
- Managed inventory of dental supplies and instruments to ensure availability and support seamless operations.
- Trained new dental assistants on office protocols and procedures.
- Implemented infection control procedures to ensure patient safety.
- Scheduled patient appointments and maintained records accurately.
- Communicated effectively with patients regarding treatment plans and care instructions.
- Oversaw sterilization of instruments to meet health standards and regulations.
- Educated patients on proper oral hygiene techniques and preventive care measures.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Assisted dentist with completing procedures.
- Assisted dentists in permanent and temporary restorative procedures, applied dental fillings, placed temporary crowns and seated permanent crowns.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
- Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.
- Positioned patients for treatment by making chair adjustments and prepared necessary equipment for procedures.
- Produced opposing models, study casts and impressions to provide dentists with information on relationship between teeth, gums, and dental arches.
- Documented dental care services by charting in patient records.
- Assisted in making impressions for crowns, bridges, dentures or other prostheses.
- Conducted follow-up calls after treatment was completed to ensure satisfaction with services provided.
- Ordered dental supplies to maintain inventory levels.
- Managed the flow of patients through the office efficiently while maintaining a high standard of care.
- Provided chair-side assistance to dentists during treatments, including passing instruments and materials.
- Performed laboratory procedures such as pouring up models, trimming study casts and fabricating custom trays.
- Assisted dentist by selecting, mixing, and placing materials on instruments and inside the patient's mouth.
- Prepared patients for dental treatments by seating, welcoming, and comforting patient.
- Ensured that all dental instruments were properly sterilized before use.
- Checked and clarified dentist's medication instructions and dosages before providing to patients.
- Maintained patient records, including medical histories, dental charting, and x-rays.
- Processed payments from insurance companies or other payment sources.
- Prepared treatment rooms for each patient visit by stocking with necessary items and equipment.
- Assisted in the preparation of dental materials such as amalgam, composite resins, impression material and cements.
- Verified insurance coverage for patient visits prior to appointment scheduling.
- Answered incoming phone calls promptly; addressed inquiries from patients or other healthcare professionals courteously.
- Documented all clinical notes into patient charts accurately and timely.
- Maintained safe and clean working environment by adhering to protocols and policies.
- Provided postoperative instructions to patients verbally or via written documentation.
- Provided diagnostic information by developing radiographic studies.
- Helped keep the reception area clean and organized; maintained a neat work environment.
- Managed lab cases received from outside labs; ensured prompt delivery back to referring offices.
- Scheduled appointments for patients according to their needs or preferences.
- Assisted in taking digital radiographs.
- Greeted and checked in patients upon arrival at the office; collected copayments when applicable.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Laid out dental instruments and equipment before procedures.
- Educated patients on treatment procedures and post-procedure home care.
- Documented patient records with procedures performed and added notes taken to charts.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Assisted dentist during examinations by retracting patient's cheeks and tongue.
- Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
- Prepared patients by explaining scheduled treatments and potential side effects.
- Explained dental services and payment plans to help patients make informed decisions.
- Checked with participants throughout procedures to help alleviate anxiety.
- Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
- Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
- Performed basic laboratory tasks, such as pouring impressions and trimming models.
- Established clean, sterile and welcoming environment for patients.
- Sterilized dental equipment using automatic washers to prevent cross contamination.
- Documented patient records during procedures and added notes taken to treatment chart.
- Selected and prepared tools used for procedures by sanitizing and arranging.
- Updated patient records with new data and treatment information.
- Kept track of treatment information in patient records.
- Took medical and dental history and recorded vital signs of patients.
- Gathered and documented patient medical and dental histories and vital signs.
- Exposed dental diagnostic x-rays.
- Assisted dentist during examination by retracting patient's tongue and cheeks.
- Created and fit dental appliances for patients. adjusting as necessary.
- Briefed patients on dental procedures and payment plans to help make informed decisions.
- Exposed diagnostic dental x-rays to analyze teeth condition.
- Applied protective coating of fluoride to teeth during dental procedures.
- Prepared bills and completed insurance forms using system software.
- Cleaned and polished removable dentures, brackets, wires and other appliances.
- Fabricated custom teeth impressions and temporary restorations for patients from given samples.
Bartender
Trump National Golf Course
Pine Hill
06.2022 - 03.2025
- Mixed cocktails and served beverages to patrons efficiently.
- Maintained cleanliness and organization of bar area during shifts.
- Engaged with customers, providing tailored service and drink recommendations to enhance their experience.
- Monitored inventory levels and restocked supplies.
- Collaborated with kitchen staff to coordinate food and drink orders smoothly.
- Handled cash transactions and processed payments accurately, ensuring seamless service and customer satisfaction.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Poured wine, beer, and cocktails for patrons.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Checked identification cards for proof of age prior to serving alcoholic beverages.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Provided drink suggestions to customers based on their preferences.
- Assisted in setting up the bar for service shift.
- Stocked ice bins and coolers as needed throughout shift.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Balanced daily registers and generated sales reports for management.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Collected and organized daily till totals and tips.
- Cleansed glasses with sanitizing solution after each use.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Planned and coordinated special events, increasing customer attendance and contributing to revenue growth.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Attended regular training sessions to stay updated on new products or trends.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Effectively multitasked within fast-paced environment.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Arranged bottles and glasses behind bar to make attractive displays.
- Explained drink flavors and taste profiles to customers to assist with their ordering choices.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Neatly sliced and pitted fruit for garnishing drinks.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
Supervisor
Lincoln Financial Field
Philadelphia
09.2010 - 09.2013
- Trained and mentored team members in customer service practices, improving team engagement and service quality.
- Supervised daily operations, ensuring compliance with safety protocols to maintain a secure environment.
- Coordinated event logistics to enhance guest experience, resulting in positive feedback and increased attendance.
Bartender
Comcast Spec
Philadelphia
09.1996 - 09.2010
- Mixed cocktails and served beverages to patrons efficiently.
- Maintained cleanliness and organization of bar area during shifts.
- Assisted in training new bartenders on drink recipes and service standards.
- Engaged with customers to provide excellent service and recommendations.
- Monitored inventory levels and restocked supplies regularly.
- Collaborated with kitchen staff to coordinate food and drink orders smoothly.
- Handled cash transactions and processed payments accurately at the bar.
- Implemented bar safety protocols to ensure a safe environment for patrons.
- Performed opening and closing duties including restocking supplies.
- Developed good working relationships with fellow employees through effective communication.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Provided drink suggestions to customers based on their preferences.
- Assisted in setting up the bar for service shift.
- Stocked ice bins and coolers as needed throughout shift.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Balanced daily registers and generated sales reports for management.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Collected and organized daily till totals and tips.
- Cleansed glasses with sanitizing solution after each use.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Planned and coordinated special events, enhancing customer engagement and increasing sales.
- Contributed to weekly team meetings by sharing insights on achieving management's goals and objectives.
- Attended regular training sessions to stay updated on new products or trends.
- Trained bar staff on precision pouring and waste reduction techniques, optimizing liquor usage.
- Effectively multitasked within fast-paced environment.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Arranged bottles and glasses behind bar to make attractive displays.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Sliced and pitted fruit neatly to prepare garnishes for cocktails and enhance presentation.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
Education
High School Diploma -
What High School Did You Graduated
Location06-2036
Skills
- Customer service
- Team collaboration
- Time management
- Inventory management
- Health and safety protocols
- Patient care
Timeline
Bartender
Pine Hill Tavern
09.2023 - Current
Bartender
Trump National Golf Course
06.2022 - 03.2025
Head Dental Assistant
Dental Arts of South Jersey
10.2021 - Current
Supervisor
Lincoln Financial Field
09.2010 - 09.2013
Bartender
Comcast Spec
09.1996 - 09.2010
High School Diploma -
What High School Did You Graduated