Nicole Branham
Louisville,KY
Summary
Dedicated Processor with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Patient Access Coordinator
Baptist Health
09.2022 - 11.2024
- Scheduled diagnostic tests efficiently, ensuring minimal waiting time for patients and reducing the strain on department resources.
- Supported revenue cycle management efforts through precise coding of services rendered for proper reimbursement from insurers.
- Improved patient satisfaction by streamlining the registration process and reducing wait times.
- Promoted patient-centered care through facilitating open lines of communication between medical professionals, patients, and their families regarding treatment plans and progress updates.
- Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
- Responded to inquiries by directing calls to appropriate personnel.
- Engaged with patients to provide critical information.
Data Entry Associate
20/20 Title
10.2020 - 06.2022
- Evaluated source documents to locate needed information.
- Added documents to file records and created new records to support filing needs.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Corrected data entry errors to prevent duplication or data degradation.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Prepared variety of different written communications, reports and documents.
CNA
Private Care
08.2012 - 03.2018
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Obtained client medical history, medication information, symptoms and allergies.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Education
High School Diploma -
Doss High School
Louisville, KY 08.2007 - 06.2011
CNA
American Red Cross
Louisville 01.2012 - 03.2012
Skills
Word processing
Schedule Management
Medical terminology
Microsoft Teams
Registration management
Patient check-in
Multitasking Abilities
Documentation skills
Reliability
Patient Rights
Timeline
Patient Access Coordinator
Baptist Health
09.2022 - 11.2024
Data Entry Associate
20/20 Title
10.2020 - 06.2022
CNA
Private Care
08.2012 - 03.2018
CNA
American Red Cross
01.2012 - 03.2012
High School Diploma -
Doss High School
08.2007 - 06.2011
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