Nicole Briscoe

Conduct interviews to determine eligibility determinations and redeterminations. Communicate eligibility decisions with a trauma informed approach. Extensive time management and prioritization of tasks to meet deadlines. Contributing to company diversity by ongoing education and inclusive actions. Large amounts of time-sensitive data entry and accurate document review.

Created a warm environment by assisting clients from diverse backgrounds with a person centered approach. Used critical thinking to determine appropriate services and resources to meet the clients needs. Scheduled appointments and reviewed documentation for completion. Managed emails, answered incoming phone calls and used multiple computer systems. Stayed flexible to the changing needs of the lobby and workflow.

Successfully managed multiple high-priority accounts simultaneously by reviewing and synthesizing large volumes of information, maintaining consistent communication with business owners. Consistently met strict deadlines for payroll and accounts payable. Delivered accurate payroll and accounting services even in a fast paced environment that included strict payroll deadlines

Responded to a large volume of calls from subscribers, healthcare providers, agents/brokers. Addressed concerns with plan specifics, benefit limits and claim payments. Prioritized referrals, processed billing discrepancies and adhered to strict HIPAA confidentiality guidelines. Consistently met performance metrics including average call time and customer satisfaction.

Effectively managed scheduling, developed sales and marketing materials and all salon operations. Provided the highest level of customer service to deliver an exceptional client experience. Performed extensive evaluation of customers skin to offer proper treatments and ongoing skin care recommendations. Proficient in Microdermabrasion facials, glycolic peels & high frequency treatments.

Licensed Esthetician using a customer-focused approach to connect with a diverse customer base. Focused on Holistic skincare and product ingredient education. Offering custom with skin care treatments to address individual client concerns. Managed client scheduling, accounting and business marketing. Maintained a strict sanitation protocol ensuring compliance with health regulations. Participated in ongoing education to stay current on industry trends.

Coordinated schedules, organized company meetings, conferences and family interviews. Participated in a high volume of community outreach to develop fundraising events. Responded to company interactions including walk-ins, phone calls and emails from customers with culturally diverse backgrounds. Processed sensitive information with discretion. Served as a liaison between internal departments.

Effectively managed office operations by focusing on team communication and recognizing individual strengths. Regularly prioritizing and delegating tasks to establish an efficient daily work flow to avoid missed deadlines. Created and continuously updated the service schedule for all technicians in real time. Processed and tracked all financial records, including invoicing and vendor relations by implementing QuickBooks. Interviewed, hired and trained all office staff as company increased in size.

Supervised and lead a team of 10 Loan Processors to achieve success in managing a large pipeline of complex loan applications. Enforcing strict data review for accuracy, ensuring compliance with federal regulatory requirements and company policies before submission. Overseeing workflow to conform to critical schedule and closing deadlines. Facilitating communication between clients, underwriters and title companies. Created procedural checklists to properly identify risk exposure and lower errors that affect monthly branch goals. Encouraged all team members to participate in monthly goal setting and personal development.

Strong analytical, problem solving and negotiation skills. Provided work direction based on pipeline reports including coaching on operational procedures. Performed audits of loan files and submitted corrections within 30 days to avoid RESPA violations. Trained new staff on all stages of the loan process including funding. Monitored and mentored throughout all stages of the loan process. Resolved conflict among team members with an empathy based approach, open dialog and finding similarities and common ground among individuals. Consistently met or exceeded branch goal in turn, creating individual and branch bonuses.