YESSENIA AREVALO
Dedicated bilingual professional with over 19 years of experience in public benefits administration, eligibility determination, and customer service, including extensive experience with the Washington State Department of Social and Health Services (DSHS). Experienced in processing and reviewing applications, conducting client interviews, verifying supporting documentation, determining eligibility, and applying federal and state regulations for medical, cash, and food assistance programs. Skilled in resolving complex cases, explaining program requirements, managing sensitive situations, and providing accurate and timely assistance to individuals and families. Recognized for strong communication, problem-solving, organization, and multitasking skills, with a commitment to delivering compassionate, professional, and client-focused service. Fluent in English and Spanish.
Work History
Public Benefits Specialist
4 Years 7 Months- Using internal software, learn to process applications for initial and on-going eligibility determinations for Financial, Supplemental Nutrition Assistance Program, and Medicaid Assistance programs
- Conduct intensive interviews and independently determine eligibility
- Gather and review data, application and other documents, and verification for each benefit program as it relates to each person's circumstances
- Process all applications and case actions in accordance with Federal and State requirements based on household income and size
- Explain program requirements, application procedures, and verification needs, as well as answer questions regarding benefits or available services to clients
Unemployment Insurance Representative
1 Year 3 Months- Answering questions from claimants regarding procedures, laws and policies with respect to unemployment insurance
- Investigate, and detect unemployment issues and take action on customer calls
- Handle complaint calls from claimants and, if necessary escalate to appropriate level
- Answer complex questions from employers, claimants, and others, advising those affected, based on UI laws, policies, and procedures
- Apply complex laws and policies, rules, regulations, and procedures applicable to the unemployment insurance program
- Review documents for completeness, accuracy and compliance with laws and regulations
- Identify specific issues relative to eligibility and refer to Adjudication for determination
- Conduct telephone interviews and review and obtain work history and verify earnings and hours in order to complete routine and complex claims
- Communicate reporting requirements, benefits and eligibility rights to claimants, employers, and third parties
WIC Eligibility Representative
13 Years 4 Months- Disseminate client nutrition education and information, certify WIC eligibility and related WIC MIS
- Educate and support breastfeeding for clients and staff as a Certified Lactation Educator
- Present WIC orientation and nutrition workshops
- Screen, counsel and certify low risk participants
- Determine appropriate WIC food eligibility
- Collaborate in special projects and trainings for staff
- Assist staff with implementation of WIC Wise in accordance to Federal, State, and Public Health Foundation Enterprises policies and procedures
Sales Associate
3 Months- Assist stock associates with replenishment and security of merchandise on the selling floor as needed
- Assist in pricing of merchandise
- Maintain store appearance in accordance with Levi's visual presentation standards
- Rapid and accurate sales floor replenishment via RFID-enabled inventory processes