Hi, I’m
NICOLE BROCKMAN
Brentwood,CA
Summary
Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance.
Overview
12
years of professional experience
Work History
San Francisco Fire Credit
Consumer Loan Consultant II
07.2022 - 12.2023
Job overview
- Helping to build relationships with our indirect auto lenders
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Analyzed problematic areas to provide recommendations and solutions.
- Supported clients with business analysis, documentation, and data modeling.
Jack and Jill of America Inc, Contra Costa County Chapter CA
Community Service Chair
09.2021 - 06.2023
Job overview
- Partnered with local organizations to expand access to social and community services.
- Participated in community events to promote services and engage with public.
- Researched best practices and developed strategies to improve program outcomes.
- Implemented strategies to increase public awareness of social and community service programs.
- Advocated for social and community service programs to increase awareness and funding.
loanDepot
Mortgage Underwriter II
03.2021 - 06.2022
Job overview
- Worked in Wholesale Department with Brokers as well as internally in Direct Department
- Analyzed and verified applicant income, assets and credit history to support compliance with underwriting guidelines.
- Approved or denied loans based on established criteria and underwriting guidelines.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
Fremont Bank
Mortgage Underwriter I
08.2020 - 03.2021
Job overview
- Evaluated loan applications, determining creditworthiness, assessing risk and establishing loan conditions.
- Analyzed and verified applicant income, assets and credit history to support compliance with underwriting guidelines.
- Verified integrity of applicants' information to minimize fraud.
- Reviewed appraisals and title documents to verify accuracy and completeness.
- Collaborated with loan officers and processors to obtain additional information and resolve discrepancies.
San Francisco Fire Credit Union
Consumer Loan Consultant II
01.2020 - 07.2020
Job overview
- Work with team on conversion project from Ultra Data to Keystone (2020) and Core (2020)
- Cross selling multiple auto insurance products to members
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Collected, arranged, and input information into database system.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
Bank Of The West
Indirect Auto Loan Officer II
02.2012 - 01.2020
Job overview
- Effectively communicates with dealers, sales representatives, brokers, and their customers
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Negotiated loan terms to provide favorable outcomes for both customers and dealerships.
- Examined customer loan applications for loan approvals and denials.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Bank of the West
Partner Care Associate II
02.2012 - 01.2020
Job overview
- Collaborated with colleagues and support staff to maximize team efficiency.
- Stayed informed on industry developments and market trends to gain competitive advantage.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Networked with other professionals and organizations to expand contacts and opportunities.
- Developed and implemented strategies to enhance partner relations.
- Negotiated contracts with partners to give equitable terms to all parties.
Education
Arizona State UniversityTempe, AZ
Master of Arts from Sociology
12.2023
University Overview
- Magna cum laude
- Field Experience at Key Counsel, P.C. Law Firm
University of PhoenixPhoenix, AZ
Bachelor’s Degree from psychology
Skills
- Project Planning
- Risk assessment
- Problem solving
- Team leadership
- Time management
- Decision making
- Conflict resolution
- Integrity and Honesty
- Client Relationships
- Analysis & Evaluation
Timeline
Consumer Loan Consultant II
San Francisco Fire Credit
07.2022 - 12.2023
Community Service Chair
Jack and Jill of America Inc, Contra Costa County Chapter CA
09.2021 - 06.2023
Mortgage Underwriter II
loanDepot
03.2021 - 06.2022
Mortgage Underwriter I
Fremont Bank
08.2020 - 03.2021
Consumer Loan Consultant II
San Francisco Fire Credit Union
01.2020 - 07.2020
Indirect Auto Loan Officer II
Bank Of The West
02.2012 - 01.2020
Partner Care Associate II
Bank of the West
02.2012 - 01.2020
Arizona State University
Master of Arts from Sociology
University of Phoenix
Bachelor’s Degree from psychology
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