Nicole Brown
Troutdale,OR
Summary
Enthusiastic & reliable professional with an overflowing tool box of skills that works well in fast paced environments that require multitasking, customer service, & time management. Adept at prioritizing customer needs & requests, as well as management requests, while working effectively within high-performing teams or individually. Works & moves with a sense of urgency & is an eager & fast learner.
Overview
5
5
years of professional experience
Work History
Amazon Delivery Associate
Providers Logistics LLC
03.2024 - Current
- Responsible for 200+ packages
- Conducted thorough pre-trip & post-trip inspections on assigned vans daily, identifying any repair needs immediately
- Loaded van & properly secured items to prevent damage for deliveries
- Exemplified commitment to teamwork by assisting fellow drivers with loading their van & taking totes of deliveries off of them when finished with my own route
- Closely followed customers personalized instructions for each delivery & send clear photos of the completed delivery
- Problem solve any issues with a delivery by calling the customer at least 3 times before deciding to return package to the station if necessary
- Upheld high standards of professionalism while representing the company during interactions with customers & businesses
Server & Driver
The Mobile Scoop Shop Luxury Catering
04.2021 - Current
- Ensured cleanliness & safety within food truck or cart, adhering to local health department guidelines in Oregon & Washington
- Enhanced overall efficiency with thorough knowledge of menu offerings, ingredients, and allergen information
- Facilitated communication between teams handling event/wedding planning, catering, audio visual and room setup
- Increased catering sales by developing & maintaining strong relationships with clients & providing exceptional professional customer service
- Serve treats with an eye for detail & high quality presentation while also focusing to enhance the guest experience
Teller
Wells Fargo
11.2022 - 02.2024
- Balanced personal cash drawer, ATM's, TCR's (teller currency recycler) & the vault, identifying discrepancies if found ($100k+ daily)
- Educated customers on use of banking website & the mobile app features by walking them through it step by step
- Processed customer transactions promptly, minimizing wait times & providing a welcoming atmosphere by greeting customers by name & engaging in small talk
- Process standard transactions such as personal & business deposits, withdrawals, transfers, payments, create money orders/cashier checks, redeem savings bonds, & small account maintenance
- Actively be a risk manager during all transactions & interactions by following policies & procedures, looking out for red flags for fraud, & involving bankers in the transaction as needed
- Properly identify customers to ensure the safety of our customers accounts & to reduce risk & fraud
Supervisor & Training Mentor
Jamba Juice
09.2021 - 09.2022
- Evaluated employee performance & coached & trained to improve weak areas, providing positive ongoing feedback to reduce staff turnover rate
- Applied strong leadership talents and problem-solving skills to maintain team efficiency & timely completion of tasks
- Maintained detailed records of all training sessions conducted, enabling accurate reporting on program effectiveness
- Lead shifts at multiple Jamba locations while focusing on guest service satisfaction & tracking sales goals hourly
- Certified in being a training mentor, interviewing applicants, ordering product for the store based on Excel worksheets, receive & unload deliveries, inventory counts, & auditing invoices & other supervisors work
Manager
Picoberry Frozen Yogurt
03.2019 - 09.2021
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, & ensuring high-quality service & products
- Onboarded new employees with training & new hire documentation
- Improved marketing to attract new customers & promote business (Instagram, Facebook, signs in store)
- Improved staffing during busy periods by creating employee schedules & monitoring call-outs
- Reduced waste with proper food handling procedures & accurate inventory counts
- Enhanced kitchen efficiency by streamlining food preparation & ensuring timely food service
Education
No Degree - Early Childhood Education
Western Oregon University
Monmouth, ORCourses Only -
Portland State University
Portland, ORCourses Only -
Mt. Hood Community College
Gresham, ORHigh School Diploma -
Reynolds High School
Troutdale, OR06.2019
Skills
- Valid Oregon Driver's License
- Valid Oregon Food Handlers card
- Managing Teams & Store
- Data Entry
- Deadline Adherence
- Food Service Safety
- Operate RAM pro master & Ford transit cargo sprinter vans
- POS
- Cash handling ($100k)
Timeline
Amazon Delivery Associate
Providers Logistics LLC
03.2024 - Current
Teller
Wells Fargo
11.2022 - 02.2024
Supervisor & Training Mentor
Jamba Juice
09.2021 - 09.2022
Server & Driver
The Mobile Scoop Shop Luxury Catering
04.2021 - Current
Manager
Picoberry Frozen Yogurt
03.2019 - 09.2021
No Degree - Early Childhood Education
Western Oregon University
Courses Only -
Portland State University
Courses Only -
Mt. Hood Community College
High School Diploma -
Reynolds High School
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