Nicole Brown
Marietta,GA
Summary
Ambitious and self-motivated professional with over 8 years of experience in finance. Cohesive professional with strategic and analytical approach to solving problems, a strong focus around client retention and profit targets. Talented in identifying and capitalizing on evolving market trends and revenue opportunities.
Overview
15
15
years of professional experience
Work History
Senior Banker
Bank of America
Smyrna, GA
02.2014 - Current
- Deepening relationships with consumer and small business customers by identifying financial needs, offering appropriate solutions, and connecting clients with specialists.
- Primary point of contact within financial center for consumer and small business clients and subject matter expert for product services.
- Works closely with financial center manager to ensure adherence to operational compliance, policies, and procedures.
- Profound knowledge in banking systems, debit card, credit card risk management and operations.
- Excellent communication and presentation skills.
- Experience working with financial indicator reports to measure business performance.
- Recommended strategies to clients to help achieve financial goals.
- Resolved technical issues identifying solutions and providing technical support by phone, email and desktop sharing.
Front End Lead Supervisor
The Home Depot
01.2010 - 02.2014
- Lead sales activities daily to drive business revenue, including but not limited to sales development, outbound calls, consultative and service-to-sales conversation strategies, and in-store aisle prospecting
- Handled payment processing and provided customers with receipts and proper bills and change.
- Oversaw key operational controls, consistently applying policies and procedures to manage in-store risks, which resulted in successful annual inventory checks and a high level of operational integrity for the business.
- Delivered consistent training and close mentoring support to front-end employees in operations and customer service strategies.
- Delegated work to 8 or more employees based on shift requirements, individual strengths and unique training.
Education
Industrial Organizational Psychology
University of Phoenix
Skills
- Risk Management
- Budget Planning
- Strong attention to detail
- Strong analytical and Inter-Personal skills
- Customer service and relationship building
- Client retention
- Team member development
- Customer Relationship Management
Timeline
Senior Banker
Bank of America
02.2014 - Current
Front End Lead Supervisor
The Home Depot
01.2010 - 02.2014
Industrial Organizational Psychology
University of Phoenix
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