Nicole Buchanan
Justin,TX
Summary
Skilled Medical Support Assistant with experience in high-volume healthcare settings. Strengths include strong administrative abilities, patient scheduling, and maintaining medical records with utmost confidentiality and precision. Noteworthy impact made by streamlining office operations, enhancing patient care delivery, and fostering relationships with various healthcare professionals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Support Assistant/Scheduler
Denton VA Outpatient Clinic
Denton, TX
03.2024 - Current
- Greeted patients and visitors, verified patient information and scheduled appointments.
- Updated patient demographic information in the EHR system upon verification of accuracy.
- Responded promptly to inquiries from patients or other healthcare providers regarding services offered at the facility.
- Answered telephone calls, recording accurate messages and relaying to designated staff.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Schedule initial MH appointments
Pharmacy Technician
CVS Pharmacy
Roanoke, TX
05.2021 - 11.2021
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Received payment from customers and processed credit card transactions when necessary.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Verified accuracy of medication labels before they were dispensed to customers.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
Caregiver
Dallas VA Hospital
Dallas, TX
07.2014 - 01.2017
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Administered prescribed medications on a timely basis following care plan instructions.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Monitored vitals and maintained medical record log
Education
North Central Texas Community College
Corinth, TXSkills
- Electronic Health Records Management
- Patient Communication
- Detail Oriented
- Patient Scheduling
- Insurance Verification
- Appointment Scheduling
- HIPAA Compliance
- Data Entry
- Quick problem solver
- Maintaining confidentiality
- Vital signs monitoring
Certification
- Vital Signs Certification
- AED Certification
- First Aid/CPR Certification
Timeline
Medical Support Assistant/Scheduler
Denton VA Outpatient Clinic
03.2024 - Current
Pharmacy Technician
CVS Pharmacy
05.2021 - 11.2021
Caregiver
Dallas VA Hospital
07.2014 - 01.2017
North Central Texas Community College
- Vital Signs Certification
- AED Certification
- First Aid/CPR Certification
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