Nicole Burgos
Winslow,ME
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for being very enthusiastic and hardworking, great at having strong collaborations with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and determined, contributing effectively to team goals and patient care excellence.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
Workplace Health Maine General Medical Center
03.2018 - 05.2025
- Collaborated with team members to streamline communication between departments for improved workflow.
- Utilized electronic health record systems to update patient information accurately and promptly.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed incoming calls, providing timely responses to patient questions and concerns.
- Supported healthcare staff by maintaining organized patient records and documentation.
Certified Nursing Assistant
3 West Med Surg Maine General Medical Center
09.2016 - 03.2018
- Assisted patients with daily living activities, promoting dignity and independence.
- Monitored vital signs and reported changes to nursing staff for timely intervention.
- Maintained accurate patient records using electronic health record systems for efficient care coordination.
- Supported rehabilitation processes by encouraging mobility and adherence to therapeutic exercises.
- Implemented infection control measures, ensuring compliance with healthcare regulations and safety standards.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
Education
Certificate - Medical Billing Specialist
Helping Hand Trade School
Winslow, ME11-2017
General Studies
Winslow High School
Winslow, ME06-2008
Skills
- Customer service
- Payment collection
- Insurance verification
- HIPAA compliance
- Phone etiquette
- Medical filing
- Clinical data entry
- Workflow optimization
- Scheduling appointments
- Friendly and outgoing
- Detail Oriented and driven
- Tremendous multi-tasking abilities
Timeline
Patient Service Representative
Workplace Health Maine General Medical Center
03.2018 - 05.2025
Certified Nursing Assistant
3 West Med Surg Maine General Medical Center
09.2016 - 03.2018
Certificate - Medical Billing Specialist
Helping Hand Trade School
General Studies
Winslow High School
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