NICOLE BURNICH
Imperial,PA
Summary
Compassionate and versatile professional with a unique blend of experience in behavioral health and hospitality. Proven ability to foster therapeutic environments as a milieu therapist, supporting clients’ emotional well-being through active listening, crisis intervention, and collaborative care. Equally adept in fast-paced customer service roles, with years of experience as a waitress demonstrating strong multitasking, problem-solving, and communication skills. Recognized for remaining calm under pressure, building rapport quickly with diverse populations, and adapting seamlessly to dynamic settings. Committed to delivering person-centered service—whether supporting clients’ mental health goals or providing memorable dining experiences.
Overview
13
13
years of professional experience
Work History
SERVER/BARTENDER
All American Bistro, LLC
11.2021 - 08.2024
- Greeted and served patrons in a friendly manner
- Bartend and served drinks to patrons
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Assisted management with all front of house sales and daily close out reports
- Managed restaurants social media accounts for marketing and advertising as well as booking large private events and catering
- Assisted management with food and cocktail menu updates and pricing to accommodate guests and stay competitive with current market trends
- Assisted with food and product ordering, reordering and stocking
- Trained and acclimated new employees to their job roles
- Assisted with kitchen prep and cleaning
MILIEU THERAPIST
UPMC
11.2011 - 11.2021
- Facilitate or co-facilitate psychoeducational and therapeutic activity groups effectively.
- Participated in ongoing training opportunities to stay current on best practices within the field of milieu therapy, applying new knowledge directly to clinical work with clients.
- Document in the Medical Record according to established policies.
- Supported clients during times of mental health crisis's, utilizing evidence-based approaches to manage risk factors efficiently while maintaining empathy and professionalism.
- Reduced crisis situations by closely monitoring client behaviors and intervening proactively with de-escalation techniques and medication administrations to maintain a safe and therapeutic environment.
- Learn and utilize up-to-date technology and practices in the delivery of patient care
Education
Bachelor's degree -
PennWest California
05-2010
Skills
- Strong work ethic
- Exceptional customer service
- Team collaboration
- Social skills training
- Emotional regulation
- Relapse prevention
- Cognitive behavioral therapy
- Dialectical behavior therapy
- Individual counseling
- Psychoeducation
- Multitasking Abilities
- Client advocacy
Timeline
SERVER/BARTENDER
All American Bistro, LLC
11.2021 - 08.2024
MILIEU THERAPIST
UPMC
11.2011 - 11.2021
Bachelor's degree -
PennWest California
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