Nicole Burton
Trinity Metro
Fort Worth
22
years of professional experience
Strategic Partnerships Manager with a proven record of driving revenue growth, expanding regional mobility access, and delivering high-impact transportation programs. Expert in building large-scale business, education, government, and chamber partnerships. Known for innovating rider-focused programs, implementing technology to streamline transit access, and exceeding corporate ridership and revenue goals.
Strategic professional with strong focus on building and nurturing high-impact partnerships. Skilled in team collaboration, adaptable to changing needs, and consistently achieving results. Expertise in relationship management, strategic planning, and negotiation, ensuring effective alliances and mutual growth. Known for reliability and results-driven approach in dynamic environments.
Work History
Strategic Partnerships Manager
3 Years 2 Months- Lead strategic business, higher education, and municipal partnerships to expand transit engagement across Tarrant County.
- Managed FWISD Student Transit Program to enhance districtwide mobility access.
- Deliver Easyride revenue growth through targeted outreach and partner engagement.
- Oversaw Rider Rewards program and designed incentive-based mobility solutions to increase customer engagement for Trinity Metro.
- Manage FWISD Student Transit Program supporting districtwide mobility access.
- Implement GoPass enhancements, improving ease of use and increasing recurring pass revenue.
- Maintained strategic partnerships with City of Fort Worth, City of Grapevine, Tarrant County College, Herzog, Fort Worth ISD, DFW International Airport, Oncor, JPS Health Network, and Texas Health Resources to foster collaboration and support transit initiatives.
Paratransit Operations Supervisor
3 Years 9 Months- Directed operations for 60–75 employees, ensuring safe and reliable service delivery across all shifts.
- Sustained a 92% on-time performance rate through data-driven process improvements and real-time operational oversight.
- Led street supervision and passenger safety protocols while investigating accidents and incidents to enhance service reliability.
- Strengthened workforce accountability through coaching, safety leadership, and ongoing performance management.
- Authored and updated SOPs to standardize operations, improve consistency, and enhance organizational readiness.
- Coordinated with dispatch, customer care, contracted drivers, and field operations to effectively resolve service challenges.
Paratransit Bus Operator/ Operations Service Controller
2 Years 1 Month- Enhanced independence for vulnerable riders by providing essential transportation, ensuring access to life, healthcare, and community resources.
- Delivered specialized mobility support for medically certified passengers through safe, reliable door-to-door service.
- Aligned field and dispatch operations to enhance operator performance and maintain service continuity.
- Provided strategic street presence to support frontline operations and stabilize service during on-road challenges.
Warehouse Associate Trainer
13 Years 5 Months- Coached and trained employees on warehouse processes and safety protocols, enhancing operational efficiency.
- Led outbound operations and ensured quality control, coordinating efforts across multiple departments.
- Implemented workflows that enhanced inventory management and increased overall capacity.
Dock Coordinator
7 Months- Coordinated high-volume logistics operations, managing ~100 truckloads per shift to ensure timely deliveries.
- Oversaw high-volume logistics operations managing ~100 truckloads per shift.
- Enhanced broker and vendor relationships through proactive and effective communication.
Education
Associate of Applied Science
Skills
Strategic planning
Business growth strategy
Business growth
Project & Program Management
Stakeholder management
Contract negotiation
Customer experience
Data analysis
Data-driven decisions
Performance management
Team leadership
Executive communication
Transit Industry Knowledge
Accomplishments
- Delivered 60% year-over-year partnership growth across 2,500+ businesses and two chambers of commerce.
- Expanded Easyride partner program revenue by a minimum of 10% annually, achieving a record 15% increase in 2025.
- Managed the FWISD Student Transit Program as Project Manager, improving mobility access for thousands of students.
- Co-Created Rider Rewards, a loyalty program supporting riders and businesses within the Trinity Metro service area.
- Exceeded FY26 DFW International Airport corporate employee ridership goal: target +20%, achieved +30% with two months remaining.
- Increased Visit Fort Worth convention-related transit revenue by 40%.
- Built partnerships with two chambers representing 2,000 businesses and expanded EasyRide participation to 200 local companies.
- Implemented GoPass technology enhancements to simplify employer enrollment and increase revenue.
- Negotiated and secured over 90 new partnerships.
Timeline
Strategic Partnerships Manager
Trinity Metro
06.2023 - CurrentRead More
Paratransit Operations Supervisor
Trinity Metro
09.2019 - 06.2023Read More
Paratransit Bus Operator/ Operations Service Controller
Trinity Metro
08.2017 - 09.2019Read More
Dock Coordinator
XPO / PepsiCo
01.2017 - 08.2017Read More
Warehouse Associate Trainer
Target Distribution Center
06.2004 - 11.2017Read More
Tarrant County College
Associate of Applied Science
Read More