Nicole Bushell
Queens,NY
Summary
Energetically excelled in a caregiver role at Edison Home Care, enhancing client satisfaction through compassionate care and efficient medication administration. At Southern Glazers Wine and Spirits, revolutionized customer service with expert problem-solving and advanced electronic document management, showcasing multitasking prowess and professional telephone demeanor. Achieved significant improvements in payment processing efficiency and customer relations.
Overview
8
8
years of professional experience
Work History
Caregiver
Edison Home Care
Jamaica, NY
03.2024 - 09.2024
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles
- Monitored vital signs including blood pressure, temperature and pulse rate
- Prepared meals according to dietary requirements and assisted with feeding when necessary
- Administered prescribed medications on a timely basis following care plan instructions
Customer Service Specialist
Southern Glazers Wine and Spirits
New York, Syosset
10.2016 - 06.2023
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Provided account information to customers and explained bill service policies and customer rights
- Processed orders, returns, and exchanges in an accurate and efficient manner
- Evaluating Open Accounts Invoice Preparation Credit And Collections Statement Issuing Bill Payment and Recordkeeping Basic Housekeeping Compassionate client care
- Implemented electronic document processing, retrieval, and distribution systems in collaboration with other information technology specialists
- Researched invoices and customer database to resolve customer concerns and billing issues
- Collected outstanding payments from customers and handled customer inquiries promptly
- Contacted customers by mail or telephone concerning past due balances
- Coded and obtained approvals for accounts payable invoices to input information into accounting system
Education
BACHELOR OF SCIENCE -
University of Phoenix
PhoenixSkills
- Call center procedures
- Professional telephone demeanor
- Multitasking
- Electronic document preparation
- Document Scanning
- Document storage
- Multi-line telephone skills
- Reception desk management
- PC proficient
- Invoice and payment processing
- Payment questions
- Payment posting
- Month-end closing procedures
- Collections
Languages
English
Timeline
Caregiver
Edison Home Care
03.2024 - 09.2024
Customer Service Specialist
Southern Glazers Wine and Spirits
10.2016 - 06.2023
BACHELOR OF SCIENCE -
University of Phoenix
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