Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nicole Bushell

Queens,NY

Summary

Energetically excelled in a caregiver role at Edison Home Care, enhancing client satisfaction through compassionate care and efficient medication administration. At Southern Glazers Wine and Spirits, revolutionized customer service with expert problem-solving and advanced electronic document management, showcasing multitasking prowess and professional telephone demeanor. Achieved significant improvements in payment processing efficiency and customer relations.

Overview

8
8
years of professional experience

Work History

Caregiver

Edison Home Care
Jamaica, NY
03.2024 - 09.2024
  • Assisted elderly clients with activities of daily living such as bathing, dressing and grooming
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles
  • Monitored vital signs including blood pressure, temperature and pulse rate
  • Prepared meals according to dietary requirements and assisted with feeding when necessary
  • Administered prescribed medications on a timely basis following care plan instructions

Customer Service Specialist

Southern Glazers Wine and Spirits
New York, Syosset
10.2016 - 06.2023
  • Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
  • Provided account information to customers and explained bill service policies and customer rights
  • Processed orders, returns, and exchanges in an accurate and efficient manner
  • Evaluating Open Accounts Invoice Preparation Credit And Collections Statement Issuing Bill Payment and Recordkeeping Basic Housekeeping Compassionate client care
  • Implemented electronic document processing, retrieval, and distribution systems in collaboration with other information technology specialists
  • Researched invoices and customer database to resolve customer concerns and billing issues
  • Collected outstanding payments from customers and handled customer inquiries promptly
  • Contacted customers by mail or telephone concerning past due balances
  • Coded and obtained approvals for accounts payable invoices to input information into accounting system

Education

BACHELOR OF SCIENCE -

University of Phoenix
Phoenix

Skills

  • Call center procedures
  • Professional telephone demeanor
  • Multitasking
  • Electronic document preparation
  • Document Scanning
  • Document storage
  • Multi-line telephone skills
  • Reception desk management
  • PC proficient
  • Invoice and payment processing
  • Payment questions
  • Payment posting
  • Month-end closing procedures
  • Collections

Languages

English

Timeline

Caregiver

Edison Home Care
03.2024 - 09.2024

Customer Service Specialist

Southern Glazers Wine and Spirits
10.2016 - 06.2023

BACHELOR OF SCIENCE -

University of Phoenix

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Nicole Bushell