Nicole Butler
Conyers,GA
Summary
Communications professional with a proven track record of crafting and delivering compelling messages. Skilled in managing both internal and external communications to support company goals. Known for exceptional leadership and coordination skills in managing multiple projects efficiently. Committed to creating engaging, impactful content that aligns with the organization's brand and resonates with diverse audiences.
Overview
13
13
years of professional experience
Work History
Communications Manager
Association County Commissioners of Georgia
08.2016 - Current
- Supported strategic plans by developing and implementing effective internal and external communication strategies.
- Collaborated with various departments to develop marketing materials and messaging that effectively promote services and programs.
- Tailored communication styles to suit diverse audiences, ensuring messages were effectively received.
- Oversaw creation of digital content, driving member engagement and ensuring consistency with brand voice and messaging.
- Collaborated with event teams to uphold consistent brand standards across trainings, conferences, and other association events.
- Managed quarterly magazine production by securing contributors and collaborating with internal departments to ensure content was relevant and timely.
- Identified metrics to measure and evaluate effectiveness of public relations campaigns and initiatives.
- Managed production for major events by overseeing all visual elements and staging setup to ensure seamless execution.
Customer Service Manager
Office Depot
11.2012 - 08.2016
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performance to identify training needs and develop targeted training plans.
- Led customer service team to consistently achieve district-wide weekly and monthly sales goals through effective coaching and performance management.
- Promoted incentive programs to motivate staff and improve service levels.
- Proactively sought professional development training to deepen understanding of services offered and improve sales performance.
Intern
First Words Speech Services LLC
05.2012 - 06.2013
- Sorted and organized files, spreadsheets, and reports.
- Helped maintain patient files by adding appropriate billing codes for insurance processing.
- Contacted patients to confirm or reschedule appointments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Education
Bachelor of Arts - Communication
Georgia State University
Atlanta, GA05.2014
Skills
- Project Management
- Team Collaboration
- Graphic Design
- Digital Marketing
- Brand Management
- Internal Communications
Accomplishments
Contributed to the quarterly magazine’s recognition as a Southeast Region Azbee Award winner and Platinum MarCom Award recipient through effective content management.
Activities
- Delta Epsilon Iota Academic Honor Society, 03/13, present
- Softer Touch, 08/12, present
- Student Alumni Association, 09/11, 08/12
Recognitions Achievements
- Cum Laude, 05/14
- Delta Epsilon Iota Academic Honor Society Nominee, 03/13
- Dean’s List Spring 2012, 01/12
- Dean’s List Fall 2012, 08/12
Timeline
Communications Manager
Association County Commissioners of Georgia
08.2016 - Current
Customer Service Manager
Office Depot
11.2012 - 08.2016
Intern
First Words Speech Services LLC
05.2012 - 06.2013
Bachelor of Arts - Communication
Georgia State University
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