Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicole Byrdsong

Rex,GA

Summary

Experienced healthcare professional with a strong background in clinical and administrative settings. Skilled in patient care, EMR/EHR systems, triage, and medical office management. Proficient in supporting fast-paced medical practices, optimizing workflow, and delivering exceptional patient satisfaction. Known for professionalism, multitasking capabilities, and fostering a collaborative team environment.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Certified Medical Assistant

Atlanta Gastroenterology Specialists PC
02.2021 - Current
  • Manage approximately 30 incoming calls, emails and faxes per day from customers. .
  • Triage patients, obtain histories, and prepare for exams.
  • Schedule and relay test results; enter prescriptions in EMR.
  • Assist with procedures, maintain accurate charts and sample medications.
  • Counsel patients on treatment; uphold HIPAA and infection control standards.
  • Cross-trained in check-in/out, phone triage, scheduling, and insurance pre-certification.

Certified Nurse Assistant

Homewatch Cargivers
06.2023 - Current
  • Delivered personal care for elderly and disabled patients.
  • Documented behavioral and physical health changes.
  • Performed venipuncture and drug/paternity sample collections.
  • Maintained high quality of care and patient dignity.
  • Supervised staff and enforced care standards.

Back Office Medical Assistant

Milner Vein and Vascular
04.2019 - 09.2019
  • Assisted with minor procedures and wound care.
  • Handled check-ins, insurance verification, and medical supply inventory.
  • Maintained accurate charts and patient confidentiality.

Accounts Receivable Clerk

Dr. Donald Austrian
03.2010 - 07.2019
  • Processed and recorded payments in accounting software to ensure accurate financial tracking.
  • Reconciled discrepancies in accounts to maintain data integrity and accuracy.
  • Generated account statements and communicated with clients regarding outstanding balances.
  • Monitored aging reports to identify overdue accounts and initiate collection actions.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
  • Responded to inbound inquiries regarding accounts and payments.

Education

Associate in Science - Health Administration

Interactive College of Technology-Morrow
Morrow, GA
07-2021

Nursing

Cumberland Health Services & Training
Powder Springs, GA
09.2019

Skills

  • Medical terminology
  • Clinical documentation
  • Medical billing and coding
  • Multitasking and organization
  • Team collaboration
  • Telephone etiquette
  • Customer service
  • EMR / EHR
  • Medical office administration

Certification

  • BLS Certification
  • CPR Certification
  • Certified Medical Assistant September 2021 to September 2027
  • CNA September 2019 to September 2027

Timeline

Certified Nurse Assistant

Homewatch Cargivers
06.2023 - Current

Certified Medical Assistant

Atlanta Gastroenterology Specialists PC
02.2021 - Current

Back Office Medical Assistant

Milner Vein and Vascular
04.2019 - 09.2019

Accounts Receivable Clerk

Dr. Donald Austrian
03.2010 - 07.2019

Associate in Science - Health Administration

Interactive College of Technology-Morrow

Nursing

Cumberland Health Services & Training

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Nicole Byrdsong