Nicole Foster

Accomplished senior leader with 10 years of experience in driving operational excellence, strategic planning, and organizational growth. Proven ability to streamline processes, enhance productivity, and lead cross-functional teams to achieve business objectives. Adept at financial management, policy development, and creating inclusive, high-performance cultures. Extensive experience representing organizations to external stakeholders, driving partnerships, and managing vendor relationships.

• 495% Revenue Growth, Led operational strategies that resulted in a 495% increase in revenue over five years at NumFOCUS.
• 15% Reduction in Operating Costs, Audited and made changes to operating expenditures at NumFOCUS to reduce operating costs by 15%.
• 70% Reduction in Litigation Costs, Established a compliance department at Financial Corporation of America, reducing litigation costs by 70%.
• 95% RFP Acceptance, Developed several RFPs for the sales team at Financial Corporation of America with 95% closed won.
• 30% Decrease in Payment Processing Time, Collaborated with the finance team at NumFOCUS to overhaul payment systems, cutting processing time by 30% and reducing payment errors by 90%.
• Expanded Project Support by 300%, Increased organizational capacity to accommodate growth of supported projects from 15 to over 60.
• Hired and Trained 15+ New Staff Members, Recruited and onboarded a high-performing team, fostering a collaborative and inclusive work environment.
• Service-Level Improvements, Achieved a service-level agreement (SLA) average of under 1 business day for first responses and under 1 business week for resolution of service requests.