Nicole Callahan
Schaumburg,IL
Summary
Professional with strong focus on building and maintaining client relationships. Adept at driving results through collaborative teamwork and adaptable to changing needs. Skilled in communication, organization, design, and problem-solving. Reliable and goal-oriented, with proven track record in achieving targets and enhancing customer satisfaction.
Overview
19
19
years of professional experience
Work History
Account Representative
Van Gogh School Photographers
06.2026 - Current
- Over sees 100+ different schools for scheduling the coming year's picture day events, answer questions, provide printed items like ID badges and any other requirements they may need.
- Request school data needed for picture day to be processed, i.e. student and staff information, schedule arrival and start times for photographers, as well as request any needed information the photographers will need to know the morning of pictures.
- Follow up with the schools about any missing or incorrect data and correct where needed.
- Activate accounts for each school’s image galleries to be linked to, as well as set up needed cart, pricing and marketing settings.
- Keep track of picture events as they are completed by the Data Center and process bulk items for printing. Log a return date to process any additional items once marketing campaigns are finished.
- Order sales literature prior to event dates, so schools have time to pass out to students and alert families when the events are.
- Communicate with other departments about any issues, questions, or needed assistance.
Senior Key Account Manager
Premier Custom Albums
09.2012 - 06.2026
- Managed 300+ customer accounts, in addition to adding customer images and appling credits.
- Sent reminder notices to finalize orders, as well as closed and archived completed accounts.
- Responded to customer inquiries and supported purchasing and order submissions.
- Communicated with vendors and partners, addressing inquiries and supplying information.
- Photography image editing, color correcting and renaming/correcting sequences.
- Assisted with album layouts in InDesign/Photoshop.
- Processed orders for printing and checked item quality before shipping.
- Supported the President.
- Performed product sublimation to create customized items for customer orders. As well as, processed orders and built files for sublimation items. (Mugs, key chains, mouse pads, etc. for sublimation.)
- Created layouts for sales literature and email blasts.
Photographer
COLOR PORTRAITS
08.2007 - 09.2012
- Traveled to schools arriving on time in order to set-up equipment in order to take student and staff pictures.
- Answered questions while on location from parents and staff members.
- Laid out images for class composites.
- Edited images when requested by parents or a school administrator.
Education
Bachelor's - Game art and design
Illinois Institute of Art-Schaumburg
Schaumburg, IL12-2007
Skills
- Client Communication
- Customer relationship management
- Adobe Photoshop
- Adobe Lightroom
- Adobe InDesign
- Customer engagement
- Account management
- Sublimation
- Microsoft Office
- Dp2
- Teamwork and collaboration
- Attention to detail
Timeline
Account Representative
Van Gogh School Photographers
06.2026 - Current
Senior Key Account Manager
Premier Custom Albums
09.2012 - 06.2026
Photographer
COLOR PORTRAITS
08.2007 - 09.2012
Bachelor's - Game art and design
Illinois Institute of Art-Schaumburg