Nicole Campos
San Antonio,United States
Summary
Dynamic Service Advisor with a strong work ethic and exceptional communication skills, recognized for enhancing customer satisfaction at Ancira. Proven ability to analyze vehicle assessments and exceed sales targets, while fostering long-term client relationships through attentive listening and effective problem-solving. Committed to delivering high-quality service in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Service Advisor
Ancira
San Antonio, TX
04.2023 - 05.2026
- Assisted customers in navigating service options and understanding repair processes.
- Managed service appointments, ensuring timely and accurate scheduling for clients.
- Communicated effectively with technicians to relay customer concerns and service requirements.
- Developed knowledge of vehicle systems to provide informed recommendations to clients.
- Analyzed customer feedback data to identify areas for improvement in service delivery.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
Service Advisor
CarMax
San Antonio, TX
03.2021 - 03.2023
- Coordinated follow-up communications to enhance customer satisfaction and retention rates.
- Streamlined service workflow by implementing efficient appointment booking procedures.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
Guest Services Supervisor
Drury Plaza Hotel
San Antonio, TX
02.2011 - 04.2019
- Supervised front desk operations, ensuring exceptional guest service and satisfaction levels.
- Trained and mentored staff to enhance service standards and operational efficiency.
- Implemented process improvements that streamlined check-in/check-out procedures, reducing wait times.
- Resolved guest complaints professionally, fostering a welcoming environment and strengthening customer loyalty.
- Coordinated scheduling for team members to guarantee adequate coverage during peak hours.
- Monitored inventory levels for supplies, ensuring availability while minimizing waste and costs.
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Reviewed upcoming events and planned for expected challenges.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Assisted guests with arranging transportation services or booking local attractions during their stay at the hotel.
- Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
- Managed front desk operations, ensuring smooth communication between departments and seamless guest experiences.
- Collaborated with housekeeping staff to ensure timely room turnovers and high cleanliness standards.
Education
Lpn - Nursing
Galen College of Nursing
San Antonio, TX05-2011
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Attention to detail
- Excellent communication
Timeline
Service Advisor
Ancira
04.2023 - 05.2026
Service Advisor
CarMax
03.2021 - 03.2023
Guest Services Supervisor
Drury Plaza Hotel
02.2011 - 04.2019
Lpn - Nursing
Galen College of Nursing