Nicole Capp
Poway,CA
Summary
Dynamic Project Assistant at San Diego Miramar College, adept in data analysis and customer service. Spearheaded outreach initiatives, boosting Promise Program participation by 30%. Expertly managed event coordination and CRM systems, enhancing logistical accuracy and fostering a welcoming environment for over 3,500 prospective students and families annually. Detail-oriented professional reliable in completing accurate work. Careful to check and verify documentation to prevent errors and minimize rework. Determined student with academic discipline knowledge and drive to succeed. Offers skills in written and verbal communication and multitasking.
Overview
2
2
years of professional experience
Work History
Project Assistant: Admissions / Outreach
San Diego Miramar College
San Diego, CA
09.2023 - Current
- Deliver comprehensive enrollment support to 1,200+ students per academic year, focusing on low-income, first-generation, and disproportionally impacted populations.
- Lead 80+ campus tours and presentations annually, engaging 3,500+ prospective students and families to strengthen Miramar’s recruitment pipeline.
- Increase Promise Program participation by 30% through coordinated outreach, classroom visits, and one-on-one peer guidance.
- Guide 200+ high-school students each semester through CCAP and Dual Enrollment onboarding, contributing to a 25% rise in early-college participation across partner schools.
- Maintain and analyze onboarding data for 700+ Promise students in Excel and Teams, ensuring 100% eligibility tracking and timely document completion.
- Streamline tour scheduling and follow-up by implementing CRM-based systems, improving logistical accuracy, and reducing booking errors by 40%.
- Process 400+ ID cards, 150 fee waivers, and 100 enrollment verifications per semester, with 99% accuracy, to maintain compliance and service quality.
- Lead frontline communication efforts as the first point of contact for over 100 inquiries weekly, resolving concerns efficiently, and fostering a welcoming campus experience.
- Developed documentation for project processes and procedures.
Education
Bachelor of Science - Business Administration
San Diego State University
San Diego, CA05.2027
Associate of Science - Business Administration
San Diego Miramar College
San Diego, CA05.2025
Skills
- Project management
- Data analysis
- Customer service
- Team collaboration
- CRM systems
- Event coordination
COMMUNITY ENGAGEMENT
Poway Unified School District, Career Technical Education Ambassador, Poway, CA, 2022-11, 2024-05, Represented district programs at 10+ outreach events, engaging 1,000+ middle school and high school students to promote technical-career pathways, Collaborated with 20+ ambassadors to enhance marketing and outreach strategies, increasing program visibility, Mentored 10 new ambassadors to strengthen presentation delivery and student engagement techniques
Languages
English
Native/ Bilingual
Spanish
Elementary
Timeline
Project Assistant: Admissions / Outreach
San Diego Miramar College
09.2023 - Current
Bachelor of Science - Business Administration
San Diego State University
Associate of Science - Business Administration
San Diego Miramar College