Nicole Carrera
Highland,NY
Summary
Dynamic and customer focused professional with extensive experience at Outback Steakhouse, excelling in excellent customer service and order accuracy. Proven ability to enhance guest experiences through effective communication and teamwork, while maintaining high cleanliness standards. Recognized for fostering loyalty among regular customers and improving workflow efficiency in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Take-Out Server
Outback Steakhouse
Wappingers Falls, NY
11.2025 - Current
- Managed take-out orders efficiently, coordinating with kitchen staff for timely food preparation.
- Assisted customers with menu selections, providing recommendations to enhance dining experience.
- Maintained cleanliness and organization of take-out area, adhering to health and safety standards.
- Handled cash transactions accurately, balancing cash register at end of shifts.
- Collaborated with team members to improve workflow and reduce order wait times.
- Fostered positive relationships with regular customers, cultivating loyalty through personalized service experiences.
Host
Outback Steakhouse
Wappingers Falls, NY
07.2025 - Current
- Welcomed and seated guests, ensuring timely service and a positive dining experience.
- Managed reservation system to optimize seating arrangements during peak hours.
- Communicated effectively with servers and kitchen staff to ensure efficient guest service.
- Assisted in training new hosts on operational procedures and customer engagement techniques.
- Maintained cleanliness and organization of waiting area to create inviting atmosphere.
- Monitored wait times and communicated updates to guests for improved experience management.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Catering Assistant
Sals Place
Highland, NY
04.2022 - 07.2022
- Assisted in food preparation and presentation for diverse catering events.
- Coordinated with team members to ensure timely service delivery during events.
- Supported event setup and breakdown, ensuring compliance with safety standards.
Education
High School Diploma -
Highland Highschool
Highland, Ny06.2025
Skills
- Excellent customer service
- Food packaging
- Phone etiquette
- Food preparation
- Cleanliness standards
- Order processing
- Order accuracy
- Customer service
Timeline
Take-Out Server
Outback Steakhouse
11.2025 - Current
Host
Outback Steakhouse
07.2025 - Current
Catering Assistant
Sals Place
04.2022 - 07.2022
High School Diploma -
Highland Highschool