Nicole Carter West
Manchester
Summary
Accomplished healthcare professional with a proven track record at Aveanna Home Health Care, excelling in nursing leadership and sales strategy implementation. Skilled in Microsoft Office and Sandata EVV, I've driven revenue growth and led teams to exceed goals, demonstrating decision-making prowess and strong presentation skills. Achieved superior audit compliance ratings, underscoring a commitment to excellence and strategic development.
Overview
21
21
years of professional experience
Work History
Account Executive
Aveanna Home Health Care
Manchester
05.2022 - Current
- Drive revenue growth through securing new patient referrals
- Strong track record for driving sales revenue through exceeding monthly goals
- Manage marketing budget to optimize return on investment
- Conduct data analysis through Trella Health to identify top referral sources
- Apply Professional Selling Skills techniques to maximize ongoing communication with referral sources
- Establish and manage Account relationships with key discharge planners, social workers, and case managers
- Strategic account development through presenting proof of value to primary care providers and facilities
- Collaborate with colleagues on current success strategies to generate new business
Director Of Nursing
Creekside Assisted Living
Murfreesboro
02.2022 - 04.2022
- Responsible for all aspects of nursing leadership
- Recruited high quality caregivers and nursing staff
- Led training and re-education classes consistent with Geriatric Dementia care
- Managed a team of 10 nursing staff to ensure the highest standards of patient care
- Created incentive and retention programs to lower overall turnover
- Scheduled nursing rotations to ensure adherence to state mandates
Tennessee Operations Manager
Delta Homecare
Manchester
08.2014 - 02.2022
- Facilitated the opening of Delta Homecare’s Tennessee division
- Secured contracts with MCO’s- Amerigroup and BlueCare
- Maintain working relations with MCO care coordinators
- Provide EVV education to all current Delta staff and maintain compliance with MCO’s
- Optimize communication through continued training of Delta’s staff and all home-base clients
- Coordinate marketing strategies to obtain private clientele and new business
- Achieve superior ratings for audit compliance from the Tennessee Department of Mental Health
- Supervise 40 full-time employees and approve all submitted timesheets
- Interview all new applicants and select qualified caregivers
- Process new hire paperwork
LPN
McArthur Manor Assisted Living
Manchester
04.2015 - 08.2017
- Performed daily resident assessments and recorded any changes in overall health
- Executed routine clinical procedures while ensuring patient comfort and updating charts via an EMR system
- Administered medications in line with Patient MARS
- Supervised concierges on the hall to ensure timely and professional patient care
- Provided superior customer service relations to all family members and visitors of the facility
- Ensured Patients had the required attention with adherence to all facility safety standards
Case Manager/LPN
Humana at Home- Senior Bridge
Manchester
04.2015 - 08.2017
- Provided in home assessments regarding safety, medication, and natural support
- Maintained weekly charting of client visits and assessments
- Communicated with clients and members of their appointed interdisciplinary team
- Participated and completed all ongoing education and training required for case managers
Primary Care Nurse
Southern Tennessee Medical Center
Winchester
12.2003 - 08.2017
- Performed assessments of patients on the Med-Surg unit including cardiovascular, urinary catheters, respiratory, neurologic, tracheostomy, and trauma care
- Addressed any needs for immediate care and ensured timely treatment
- Facilitated patient rehabilitation alongside physical, occupational, and speech therapists
- Provided patients with support needed to perform their rehabilitation assignments to meet their goals
- Administered necessary medication prescribed to patients
- Assessed critically ill patients
- Maintain communication with physicians regarding appropriate patient care
- Administered appropriate dosing of critical drips
Education
Bachelor of Science - Political Science
Middle Tennessee State University
Murfreesboro, Tennessee05.2008
Practical Nursing Degree -
Tennessee Technology Center
Shelbyville, Tennessee10.2003
Associate of Science -
Motlow State Community College
Lynchburg, Tennessee05.1996
Skills
- Microsoft Office
- Health Star MVV
- Sandata EVV
- Project Management
- Financial Literacy
- Nursing Leadership
- Decision-Making
- Training development
- Strong presentation skills
- Sales strategies implementation
Timeline
Account Executive
Aveanna Home Health Care
05.2022 - Current
Director Of Nursing
Creekside Assisted Living
02.2022 - 04.2022
LPN
McArthur Manor Assisted Living
04.2015 - 08.2017
Case Manager/LPN
Humana at Home- Senior Bridge
04.2015 - 08.2017
Tennessee Operations Manager
Delta Homecare
08.2014 - 02.2022
Primary Care Nurse
Southern Tennessee Medical Center
12.2003 - 08.2017
Bachelor of Science - Political Science
Middle Tennessee State University
Practical Nursing Degree -
Tennessee Technology Center
Associate of Science -
Motlow State Community College
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