Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Areas of Expertise
Professional Activities
Languages
Timeline
Generic

Nicole Casandra Wright

Summary

Healthcare professional with strong nursing leadership skills and a focus on high standards in patient care. Extensive experience in managing teams, ensuring regulatory compliance, and optimizing care processes. Proven ability to foster collaboration and adapt to evolving healthcare needs while excelling in clinical decision-making and patient advocacy.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Lead Nurse Coordinator

UCSF Health
06.2023 - Current
  • Developed COVID Program and managed cluster investigations, interventions, and reportable outbreaks.
  • Guided development of Digital Health Screener for 35,000 staff, faculty, and learners.
  • Tracked performance metrics to align department goals with care outcomes.
  • Implemented and updated 20+ protocols, 50+ workflows, and 50+ standardized communications for efficiency.
  • Collaborated on True North program goals with IAP development.
  • Managed projects and coordinated communication among diverse stakeholders.
  • Trained nurses on protocols and electronic health record systems.
  • Evaluated patient outcomes and adjusted treatment plans per evidence-based guidelines.
  • Advocated for patients and nursing staff, enhancing working conditions and outcomes.

MSN Administrator Preceptorship

Kaiser
01.2024 - 12.2024
  • Collaborated on quality improvement projects to enhance clinical flow and satisfaction.
  • Engaged with Unit Labor Management Practice Group to improve Union Rating.
  • Participated in Tier Department meetings with physicians to refine operations.
  • Led initiatives for operational efficiency improvements.
  • Assisted in resolving employee and department safety issues during unit safety meetings.
  • Addressed service recovery issues impacting patient satisfaction.
  • Coached on employee performance and attendance concerns.
  • Served on nursing career ladder panel review committee.

Lead Nurse Coordinator, Population Health- COVID Team

UCSF Health
02.2022 - 05.2023
  • Managed patient triage, assessments, referrals for treatment evaluation.
  • Developed UCSF COVID-19 management protocol.
  • Led nursing team to ensure quality care and compliance with protocols.
  • Implemented training programs to enhance nursing staff skills.
  • Mentored new nursing staff, fostering supportive growth environment.
  • Handled complex cases, prioritizing tasks for efficient treatment resolution.

Clinical Nurse, Oncology

UC Davis Health
06.2009 - 02.2022
  • Executed effective communication, relationship building, and de-escalation in patient care.
  • Collaborated with nursing on NSPG safety goals and infection prevention measures.
  • Managed care and health plans for 12 patients weekly.
  • Recognized by CNO and manager for outstanding patient satisfaction.
  • Mentored new hires, providing orientation and support.
  • Created assessments, diagnoses, and care plans for numerous patients.
  • Administered patient care while monitoring vital signs.
  • Worked with interdisciplinary teams to implement individualized care plans.

Management Work Experience

Happy Tails Pet Mobile, Inc.
04.2013 - 03.2016
  • Achieved 5% cost savings by using Lean Analysis to identify appointment process delays, reducing queue time and enhancing customer satisfaction.
  • Analyzed historical data to uncover trends in company performance.
  • Established master and capital budgets that financed projects, including a mobile van.
  • Coordinated mobile pet care appointments, improving customer satisfaction and service reliability.
  • Streamlined scheduling processes with staff, enhancing service delivery efficiency.

Education

Doctorate of Nursing Practice -

CSU San Jose
01.2027

MSN Masters - Nursing

CSU Dominguez Hills
06.2024

Bachelor of Science - Nursing

CSU Sacramento
06.2007

MBA - Business Management

University of California, Davis
Davis
09-2021

Skills

  • Analytical

  • Clinical leadership

  • Futuristic Thinker

  • Workload management

  • Performance improvement

  • Quality Improvement

  • Team leadership

  • Strong clinical judgment

  • Mentoring

  • Nursing expertise

Accomplishments

  • Supervised team of 4 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 10 in the development of Occupational Screener.

Certification

  • RN Registered Nurse California Expires April 2027 License #708090
  • PHN Public Health Nurse California Expires April 2027
  • ACLS & BLS Basic Life Support American Heart Association Expires September 2025
  • OCN Oncology Certified Nurse Expires April 2028

Affiliations

Sigma Theta Tau International: Honor Society of Nursing Xi Theta Chapter

Areas of Expertise

  • Oncology Patient Population
  • Nursing Leadership Competencies
  • Patient Wait Time
  • Clinical Performance Management
  • Chemotherapy & Infusion Center Management

Professional Activities

  • Conducted EBP guided presentation lobbying local Assemblyman on prostate cancer screening coverage bill.
  • UCSF Clinical Inquiry Council Committee Participant
  • UCSF Occupational Health and HEIP Governance Group

Languages

English
Native or Bilingual

Timeline

MSN Administrator Preceptorship

Kaiser
01.2024 - 12.2024

Lead Nurse Coordinator

UCSF Health
06.2023 - Current

Lead Nurse Coordinator, Population Health- COVID Team

UCSF Health
02.2022 - 05.2023

Management Work Experience

Happy Tails Pet Mobile, Inc.
04.2013 - 03.2016

Clinical Nurse, Oncology

UC Davis Health
06.2009 - 02.2022

Doctorate of Nursing Practice -

CSU San Jose

MSN Masters - Nursing

CSU Dominguez Hills

Bachelor of Science - Nursing

CSU Sacramento

MBA - Business Management

University of California, Davis

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