Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Casperson

MILWAUKEE,WI

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.

Overview

5
5
years of professional experience

Work History

Slot Attendant

Potawatomi Hotel & Casino
Milwaukee, WI
11.2023 - Current
  • Participated in team meetings with other attendants discussing ways to improve customer service standards.
  • Adhered strictly to company policies regarding confidentiality of patron data.
  • Enhanced customer loyalty by learning names and preferences, updating computerized database with player information such as name, address and contact details when necessary.
  • Maintained a professional attitude with guests while providing excellent customer service at the same time as adhering to security protocols and cash-handling best practices.
  • Identified slot machine issues, completing basic repairs, and communicating with maintenance personnel to schedule more extensive repair work.

Assistant Store Manager

Quad Graphics
Franklin, WI
12.2018 - Current
  • Led diverse cross-functional teams in planning, implementation and execution of operating initiatives to streamline business effectiveness. (Equipment Planning)
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Sourced replacement products when items became obsolete
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Leveraged excel skills to input and compile data gathered from various sources.
  • Issued materials from the storeroom to production departments according to established procedures.
  • Monitored work areas for cleanliness and functionality and removed obstacles for safety.
  • Assisted with the development and implementation of storeroom policies and procedures.

Education

Bachelor of Arts - Psychology

University of Wisconsin - Milwaukee
Milwaukee, WI
05-2018

Skills

  • Data Entry
  • Customer Service
  • Supply Inventory Management
  • MS Office
  • Team Management
  • Clear Communication

Timeline

Slot Attendant

Potawatomi Hotel & Casino
11.2023 - Current

Assistant Store Manager

Quad Graphics
12.2018 - Current

Bachelor of Arts - Psychology

University of Wisconsin - Milwaukee

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Nicole Casperson