Nicole Castano
Homestead,FL
Summary
I am currently seeking a position that recognizes hard work and enthusiasm, and my talents and abilities can be used to benefit the company. People-oriented Team Leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Direct to Consumers Team Lead
UnitedHealthcare
Miami, FL
08.2022 - Current
- Create an inspiring team environment with an open communication culture
- Set clear team goals
- Delegate tasks and set deadlines
- Oversee day-to-day operation
- Monitor team performance and report on metrics
- Motivate team members
- Discover training needs and provide coaching
- Listen to team members' feedback and resolve any issues or conflicts
- Recognize high performance and reward accomplishments
- Encourage creativity and risk-taking
- Suggest and organize team building activities
- Nurturing team member strengths and identifying areas for improvement
- Representing and advocating for team needs.
Telephone Sales Representative
UnitedHealth Group
Miami, FL
08.2020 - 08.2022
- Perform detailed Medicare insurance sales needs analysis via phone with clients, including educating the client about Medicare, identifying matching plans, services, and assisting through the enrollment process
- Close sales and underwrite policies for clients, completing applications accurately
- Fully understand, abide by and stay current with all Center for Medicare and Medicaid Services (CMS) rules and regulations as they pertain to duties assigned
- Work with internal supervisors, managers, training staff, and customer service representatives
- Successfully meet daily/weekly/monthly sales goals
- Performs other related duties as assigned
- Answering questions about products or the company
- Engage potential customers in dialogue that opens opportunities
- Commit to departmental and individual quotas/goals
- Meet company expectations for excellent customer service
- Update contacts database when necessary.
Key Accounts Manager
Elemis
Miami, FL
01.2020 - 08.2020
- Accurately processes customers' orders into the Pro site and Retailer system, ensuring that all proper discounts, special pricing and/or arrangements, terms of payments and shipping details are properly applied to orders
- Looks up customer orders / invoices pertaining to: order/ invoice dates, totals, shipment dates, etc
- Transfer calls to the appropriate department when Needed
- Effectively resolve customer issues/concerns regarding purchase orders
- Respond to customer email inquiries and requests
- Develop and maintain excellent rapport with customers, both internal and external
- Perform other duties and projects as assigned
- Meets end of month sales goal.
Service Coordinator
INFINITI OF CORAL GABLES
Miami, FL
01.2019 - 01.2020
- Communicate effectively with internet customers and prospects according to their preferred method of communication (phone, email or in person)
- Manage Internet sales leads, respond to inquiries in a timely fashion, and answer questions on available stock and product performance
- Maintain an ongoing customer database to capture repeat business
- Keep website up to date with vehicle specifications and availability
- Schedule appointments with interested buyers for test drives and delivery of vehicles
- Disclosing terms of sales with consumers and reviewing sales with dealership management.
Receptionist
INFINITI OF CORAL GABLES
Miami, FL
04.2018 - 01.2019
- Answering and forwarding phone calls
- Screening phone calls
- Meeting and greeting clients
- Keeping the reception area tidy
- Making appointments for clients.
Hostess/server
BITLMORE HOTEL
Miami, FL
03.2017 - 02.2018
- Greets customers and escort them to their tables
- Presents menus and answers questions and make recommendations upon requests
- Prepares bill/receipts and collects payment from customers
- Checks to ensure that customers are enjoying their meals and takes actions to correct issues as needed
- Writes customers' orders and conveys to kitchen staff.
Cashier/Assistant Manager
STARBUCKS
Miami, FL
06.2016 - 12.2017
- Operational excellence by performing managerial tasks, such as scheduling, maintaining inventory, and/or evaluating employee performance
- Requested customer orders, recorded the order in the multi-counting machine and computed bills
- Received payments and took order for takeaways
- Maintained records and summited it on daily records
- Monitored all the cash reserves and ensured adequate cash reserves at the register
- Ensured customers were serviced quickly and properly.
Education
High school diploma -
Robert Morgan Educational Center
Skills
- Scheduling
- MS Office proficient, Type 40 WPM
- Quality Assurance
- Employee Evaluation
- Negotiation
- Medicare
- Account Management
- Inside sales
- Host/Hostess
- Sales Management
- Pricing
- Cashier and Ten Key experience
- Business Development
- Cold Calling
- Customer Service Skills
- Insurance Sales
- Bilingual (Spanish)
- Sales
- Serving Experience
- Microsoft Word
- Salesforce
- Exceptional interpersonal skills for working with general public
- English
- Receptionist
- CRM Software
- Outside Sales
- Upselling
- HIPAA
- Trend tracking
- Production Monitoring
- Performance monitoring
- Schedule Management
- Coaching and Mentoring
- Complaint resolution
- Diversity and Inclusion
Certification
Florida Health License
Languages
Spanish
Professional
Accomplishments
- Facilitator Certified
Timeline
Direct to Consumers Team Lead
UnitedHealthcare
08.2022 - Current
Telephone Sales Representative
UnitedHealth Group
08.2020 - 08.2022
Key Accounts Manager
Elemis
01.2020 - 08.2020
Service Coordinator
INFINITI OF CORAL GABLES
01.2019 - 01.2020
Receptionist
INFINITI OF CORAL GABLES
04.2018 - 01.2019
Hostess/server
BITLMORE HOTEL
03.2017 - 02.2018
Cashier/Assistant Manager
STARBUCKS
06.2016 - 12.2017
High school diploma -
Robert Morgan Educational Center
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