Nicole Castro
Redlands,CA
Summary
Proven track record in customer service and problem-solving, demonstrated at SolarMax Technology. Skilled in transforming high-stress situations into positive customer experiences, enhancing loyalty and repeat business. Excelled in active listening and critical thinking, achieving efficient resolutions that align with company goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
SolarMax Technology
03.2015 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Diploma -
Colton High School
Colton, OR06.2006
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
SolarMax Technology
03.2015 - 01.2024
Diploma -
Colton High School
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