Nicole Cespedes
Paterson,NJ
Summary
A highly motivated, high-achieving student Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Sales Associate
Journeys
2019.11 - 2021.05
- Meet and exceed personal sales goals and standards of performance
- Provide a fun, full-service experience to all customers
- Complete all point-of-sale functions as required
- Complete all assigned tasks and responsibilities promptly
- Multitasking
- Customer Service
- Product Knowledge
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Cashier
Burlington
2021.06 - 2021.12
- Deliver excellent customer service with a positive, professional attitude
- Accurately and efficiently ring on register
- Process layaways, returns, and exchanges
- Perform other tasks as assigned by the manager from time-to-time
- Interpersonal Communication- Customer Service
- Efficiency.
Ambassador
Aerie
2022.01 - 2022.08
- Engage with every guest to help them find exactly what they're looking for, and you do so with a 'friends first' mindset
- Introduce the AEO loyalty program and additional brand channels to guests
- Flex between the Salesfloor, Cash & Wrap, Fitting Room and Stockroom as needed.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
Store Sales Associate
CVS Pharmacy
2023.08 - Current
- Providing differentiated customer service by anticipating customer needs, demonstrating compassion and care in all interactions, and actively identifying and resolving potential service issues
- Focusing on the customer by giving a warm and friendly greeting, maintaining eye contact and offering help locating additional items, when needed
- Accurately perform cashier duties - handling cash, checks and credit card transactions with precision while following company policies and procedures
- Maintaining the sales floor by restocking shelves, checking in vendors, updating pricing information and completing inventory management tasks as directed by store manager
- Supporting opening and closing store activities, when needed
- Providing customer support to all departments, including photo and beauty, ensuring departments are fully stocked and operational while remaining current with all updated services and tools
- Assisting pharmacy personnel when needed, including working regular shifts in the pharmacy as part of opportunities for growth and career development
- Embracing and advocating for new CVS services and loyalty programs that support our purpose of helping people on their path to better health
Education
Bachelor of Science - Human Resources Development
Rutgers University
Newark, NJ05.2027
High School Diploma -
Paterson Charter School For Science And Technology
Paterson, NJ06.2022
Skills
- Goal and Detail Oriented
- Communication
- Teamwork and Collaboration
- Interpersonal and written communication
- Time management
- Customer Service
- Relationship Building
- Phone Etiquette
Accomplishments
- Honors
- High Honors
- Scholar Student
Activities
- Volleyball, 2018-2021
- Yearbook Committee, 2021-2022
- Student Council, 2021-2022
Volunteer Experience
- Columbus Day Parade
- Veterans home
- Tunnels to Towers
Timeline
Store Sales Associate
CVS Pharmacy
2023.08 - Current
Ambassador
Aerie
2022.01 - 2022.08
Cashier
Burlington
2021.06 - 2021.12
Sales Associate
Journeys
2019.11 - 2021.05
Bachelor of Science - Human Resources Development
Rutgers University
High School Diploma -
Paterson Charter School For Science And Technology