Nicole Champagne
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Health Services Manager
Landmark Health
07.2021 - Current
- Developed key performance indicators to measure departmental success, leading to targeted improvements in areas requiring attention.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Streamlined communication between departments by establishing regular meetings and reporting structures.
- Collaborated closely with other healthcare managers across the organization to share best practices and implement synergistic strategies for improved service delivery.
- Evaluated staff performance regularly, providing constructive feedback for professional growth opportunities.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Enhanced overall performance of the facility through the development and implementation of new processes to meet market metrics.
Nurse Care Manager
Landmark Health
11.2018 - 07.2021
- Worked with providers to define quality metrics and outcome reporting process.
- Developed strong relationships with patients and their families, providing emotional support during challenging medical situations.
- Collaborated with community organizations to connect patients to additional resources for further support in achieving their health goals.
- Evaluated effectiveness of care plans regularly, making necessary adjustments based on changing patient needs or status updates from other providers involved in the case management process.
Registered Nurse
BrightStar Care
03.2017 - 10.2018
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered diabetic insulin to children safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention. Promoted appropriate dietary teaching guidelines while educating students on new continuous glucose monitoring devices.
Registered Nurse
24 Hour Home Care
10.2016 - 10.2018
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
Director of Health Services
Silverado Senior Living
09.2010 - 09.2011
- Served as a liaison between the health services department and other organizational units, ensuring seamless integration of patient care efforts.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Implemented staff training programs focused on enhancing clinical skills and improving service delivery standards.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Facilitated open communication channels among team members, fostering collaboration towards shared goals in patient care outcomes.
Education
Associates Degree - Nursing
Lawrence Memorial/ Regis College of Nursing
Medford, MA1999
Skills
- Clinical Supervision
- Multidisciplinary team collaboration
- Training and Development
- Proficient in use of Microsoft Excel, Power Point, Word, Outlook, Power BI and Epic
Timeline
Health Services Manager
Landmark Health
07.2021 - Current
Nurse Care Manager
Landmark Health
11.2018 - 07.2021
Registered Nurse
BrightStar Care
03.2017 - 10.2018
Registered Nurse
24 Hour Home Care
10.2016 - 10.2018
Director of Health Services
Silverado Senior Living
09.2010 - 09.2011
Associates Degree - Nursing
Lawrence Memorial/ Regis College of Nursing
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