Summary
Overview
Work History
Education
Skills
Timeline
Generic
Nicole Chavanne

Nicole Chavanne

9261 Aegean Cir, Lehigh Acres,FL

Summary

Customer service professional with 20+ years of experience delivering exceptional support in fast-paced, customer-focused environments. Skilled in resolving customer concerns, handling high-volume interactions, processing payments, and building positive customer relationships. Experienced in training new employees, multitasking, problem-solving, and maintaining professionalism under pressure. Proven ability to communicate effectively, work independently, and provide outstanding customer experiences. Seeking a remote Customer Service Representative position where strong communication, customer care, and support skills can contribute to team success.

Overview

25
25
years of professional experience

Work History

Beverage Cart Attendant

Troon
Lehigh Acres, FL
05.2023 - 04.2026

Beverage Cart & Snack Bar Attendant

  • Provided fast-paced food and beverage service to golf course guests while maintaining high customer satisfaction
  • Handled cash and credit card transactions accurately using POS systems
  • Restocked inventory and maintained beverage cart and snack bar supplies
  • Kept work areas clean and organized in compliance with health and safety standards
  • Responded to customer needs quickly and professionally while working independently in a high-volume environment
  • Managed cash transactions accurately, maintaining accountability for sales revenue collected throughout each shift.
  • Educated guests on beverage options, promoting new arrivals and specials effectively.
  • Assisted in training new Beverage Cart Attendants, sharing best practices for successful interactions with golf course guests.

Server/Certified Server Trainer

PF Changs China Bistro
Fort Myers, FL
10.2013 - 02.2023
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Cultivated warm relationships with regular customers.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Trainer for new hires. Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

Server/Certified Server Trainer

Papa Joe's Italian Restaurant
Orland Park, IL
01.2011 - 09.2013
  • Greeted new customers, discussed specials and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Cultivated warm relationships with regular customers.
  • Trainer for new hires. Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

Server/Certified Server Trainer

Cracker Barrell Old Country Store
Tinley Park, IL
07.2001 - 08.2011
  • Greeted new customers, discussed specials and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Trainer for new hires. Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

Education

High School Diploma -

Oak Forest High Scool
Oak Forest, Illinois
08.1997

Skills

    -Customer Service

    -Customer Support

    -Customer Relations

    -Problem Resolution

    -Conflict Resolution

    -Phone Support

    -Email Support

    -Online Chat Support

    -Data Entry

    -Payment Processing

    -Cash Handling

    -POS Systems

    -Order Processing

    -Customer Retention

    -Training & Onboarding

    -Written Communication

    -Verbal Communication

    -Multitasking

    -Time Management

    -Attention to Detail

    -Team Collaboration

    -Adaptability

    -Reliability

    -Organization

Timeline

Beverage Cart Attendant

Troon
05.2023 - 04.2026

Server/Certified Server Trainer

PF Changs China Bistro
10.2013 - 02.2023

Server/Certified Server Trainer

Papa Joe's Italian Restaurant
01.2011 - 09.2013

Server/Certified Server Trainer

Cracker Barrell Old Country Store
07.2001 - 08.2011

High School Diploma -

Oak Forest High Scool
Nicole Chavanne