Nicole Cherro
Boulder,CO
Summary
I am a University of Colorado Boulder graduate with a bachelor's degree in Psychology, a business minor, and a sociology certificate in Health, Care & Resilience. I classify myself as a self-love and mental health advocate- I truly believe in the power of therapy and clinical social work to change people's lives. I want to make a difference in the mental health field and become an elementary school clinical social worker. My long-term career plan is to open my own practice for children and young adults who are struggling with body image-related disorders such as body dysmorphia and eating disorders as a result of the media and social media. In my free time, I love all things nature, such as skiing, hiking and paddleboarding. I also enjoy playing the guitar, reading and writing poetry, pushing myself outside my comfort zone, and learning new things!
Overview
9
9
years of professional experience
Work History
Prevention Education Associate
Blue Sky Bridge
Boulder , CO
2023.08 - Current
- Present developmentally age appropriate education lessons to Kindergarten, 3rd grade and 5th grade students in elementary schools in Boulder valley and Saint Vrain school districts.
- Equip children with strategies to help keep themselves safe and encourage open dialogue between children and the adults in their lives on issues related to sexual development and abuse.
- Committed to helping children learn how to keep their bodies safe and helping adults learn how to prevent, recognize, and react responsibly to child sexual abuse.
- Increase awareness of abuse, teach strategies for prevention, and report abuse if it has occurred.
- Prepare materials for classrooms and training programs.
- Collect, input and summarize data from pre/post program measurements.
- Create online training and curriculum videos for the education program.
- Facilitate and plan community outreach events.
Assistant Manager
Half Fast Subs
Boulder , Colorado
2020.08 - 2023.10
- Supported customers by staying current on food service menus and policies.
- Stocked, priced, and organized merchandise around service lines.
- Protected customers by maintaining clean and sanitized cash lines.
- Kept beverages, condiments, and other items fresh for customers.
- Trained new cashiers on service strategies, cashier actions, and institutional policies.
- Recaptured sales from dissatisfied customers using conflict mediation skills.
- Rang up customer items quickly and accurately using POS system.
- Cleaned and sanitized work areas daily for customer protection.
- Cooled, sealed, and dated leftover ingredients for future use.
- Stored food in designated containers and rotated inventory to maximize freshness.
- Cross-trained to fill in for absent team members and cover kitchen needs.
Prevention Education Intern
Blue Sky Bridge
Boulder , CO
2022.09 - 2023.05
- Present education programs to increase community awareness and to empower the community to prevent sexual abuse of children.
- Work in elementary schools in and around Boulder County to deliver the education program to third grade and kindergarten students with fidelity in a culturally-sensitive manner.
- Act as support for staff and volunteers at schools.
- Assist the education team in preparing materials for schools each month.
- Assist the education team in preparing materials and setting up for community trainings.
- Collect, input and summarize data from pre/post program measurements.
- Act as a substitute presenter in lieu of volunteers when needed.
Case Support Advocate
Blue Sky Bridge
Boulder , CO
2022.01 - 2022.05
- Supervised children in case support room and kept them company by coloring and playing games with them before and after their forensic interview.
- Remained a warm, comforting, and neutral source for the child and made sure to not discuss any personal information as well as details related to their abuse case.
- Assisted Case Support department as well as the Education department with admin work.
- Read research articles and completed numerous National Children's Advocacy Center (NCAC) online training modules to learn more about child abuse interventions, social work, and the process as a whole.
Lifeguard Supervisor
LifeTime Athletic Fitness
Broomfield , CO
2019.05 - 2022.05
- Kept water areas safe for guests with continuous monitoring of staff and pool conditions.
- Contributed to successful management of water recreation areas by keeping facilities clean and well-maintained.
- Stabilized individuals and provided expert first aid during emergency situations.
- Reduced hazards with daily inspections and detailed maintenance reports.
- Increased guest satisfaction by operating professionally under difficult circumstances.
- Trained lifeguards with verbal instruction and simulated scenarios.
- Handled paperwork, training, and other tasks to effectively oversee the lifeguard team.
- Kept individuals safe from hazardous conditions through continuous monitoring of weather and other issues.
Learn to Swim Instructor
LifeTime Athletic Fitness
Broomfield , CO
2019.08 - 2021.07
- Taught children, families, and professionals swimming techniques.
- Kept equipment well-maintained with regular care and appropriate storage.
- Customized instruction strategies based on evaluations of student abilities.
- Improved student abilities by demonstrating techniques in-person and using easily understood terms.
- Managed instructional program paperwork, schedules, and day-to-day operations.
- Educated students on correct form and important safety behaviors.
- Maintained participant progress by offering regular feedback and technique suggestions.
- Excited class participants with a positive and lively attitude
Food Service Cook and Cashier
Dairy Queen
Wilmette , IL
2016.04 - 2017.11
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Asked open-ended questions to assess customer needs.
- Replenished supplies, bags and other materials at each cash wrap.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Assisted customers with food selection, inquiries and order customization requests.
Volleyball Camp Coach
New Trier Township High School District
Winnetka , IL
2015.06 - 2017.08
- Evaluated individual knowledge, skills, and strengths and assigned team positions.
- Implemented exercise programs and training strategies for individual and team performance.
- Motivated athletes to stronger, more agile and more effective players.
- Utilized safe techniques for exercises, equipment use, and training drills.
- Effectively communicated with a diverse group of athletes, coaches and, game officials.
- Assisted as position team leader for defensive and offensive teams.
- Attended all practices, meetings and workouts on time.
- Promoted lifelong skills such as discipline and good sportsmanship.
- Evaluated student activities outside of football to assess behavior and academic eligibility.
- Increased player strength, agility and game skills through successful practices.
- Instilled discipline and the principles of good sportsmanship in all players.
Customer Care Representative
Advanced Auto Clinic
Wilmette , IL
2015.05 - 2017.05
- Documented all customer inquiries and comments thoroughly and quickly.
- Asked open-ended questions to assess customer needs.
Politely assisted customers in person and via telephone. - Welcomed customers into the store and helped them locate items.
- Greeted customers in a timely fashion, while quickly determining their needs.
- Served as the main liaison between customers, management and sales team.
- Answered customer telephone calls promptly and in an appropriate manner.
Education
Bachelor of Arts - Psychology
University of Colorado At Boulder
Boulder, CO08.2022
High School Diploma -
New Trier High School
Winnetka, IL05.2017
Skills
- Strong client relations
- Active listening skills
- Natural leader
- Passionate
- Exceptional communication
- Personable
- People-oriented
- Understanding
- Quick learner
- Positive and friendly
- Excellent work ethic
- Motivated team player
- Diligent
- Organized
Affiliations
- Volunteered with the Education Department at Blue Sky Bridge in Boulder, Colorado where I would go to public schools and present to 3rd grade classes to educate them about body safety. Plan to continue volunteering with them in the fall.
- Spring 2022 Business Minor Entrepreneurship Capstone Course Competition Winner
Timeline
Prevention Education Associate
Blue Sky Bridge
2023.08 - Current
Prevention Education Intern
Blue Sky Bridge
2022.09 - 2023.05
Case Support Advocate
Blue Sky Bridge
2022.01 - 2022.05
Assistant Manager
Half Fast Subs
2020.08 - 2023.10
Learn to Swim Instructor
LifeTime Athletic Fitness
2019.08 - 2021.07
Lifeguard Supervisor
LifeTime Athletic Fitness
2019.05 - 2022.05
Food Service Cook and Cashier
Dairy Queen
2016.04 - 2017.11
Volleyball Camp Coach
New Trier Township High School District
2015.06 - 2017.08
Customer Care Representative
Advanced Auto Clinic
2015.05 - 2017.05
Bachelor of Arts - Psychology
University of Colorado At Boulder
High School Diploma -
New Trier High School
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